Phone Sales Representative Supervisor

About Us:

Stratford Medical Group is a trusted provider of medical treatments specializing in men's sexual health, with a strong reputation for patient care and proven results. We pride ourselves on offering professional, confidential, and results-driven services to help men improve their quality of life.

Position Summary:

The Phone Sales Representative Supervisor will oversee and lead a team of inside sales representatives who engage with prospective and existing patients by phone. This role is responsible for driving sales performance, coaching team members, and ensuring high-quality patient interactions in the promotion and sale of erectile dysfunction (ED) medications and treatments. The Supervisor will play a key role in meeting revenue goals, maintaining compliance with healthcare regulations, and supporting a positive, professional sales culture.

Expected yearly earnings is 60K to 85K+; which includes a base salary + sales commissions and bonuses. In addition to a competitive salary, uncapped bonus potential.

Key Responsibilities:

• Supervise, train, and mentor a team of phone sales representatives.
• Make outbound sales calls to current and former patients regarding men's sexual health medications and treatments.
• Monitor daily performance metrics, call activity, close rates, and per-patient averages.
• Ensure sales representatives effectively communicate treatment benefits, options, and pricing to patients.
• Support team members in overcoming patient objections and closing sales.
• Maintain a patient-centered approach, ensuring professionalism, confidentiality, and compliance at all times.
• Track sales data, prepare reports, and analyze trends to identify opportunities for improvement.
• Ensure all sales interactions follow HIPAA and healthcare compliance guidelines.
• Monitor calls for quality assurance and adherence to company standards.
• Address patient concerns and escalate issues when necessary.

Qualifications/Skills:

• High school diploma.
• 2+ years of experience in phone-based sales, preferably in healthcare or men's health.
• Previous supervisory or team lead experience strongly preferred.
• Strong communication, leadership, and motivational skills.
• Ability to coach and motivate a team to reach their full potential.
• Strong problem-solving skills and ability to handle customer complaints.
• Strong time management and organizational skills.
• Proven track record of meeting or exceeding sales goals.
• Ability to manage sensitive patient information with professionalism and confidentiality.
• The work environment is in an office/contact center.

What We Offer:

• Competitive base salary plus performance-based incentives.
• Benefits - health, dental, and vision insurance, paid time off, sick time, holiday benefits.
• Comprehensive training in men's sexual health treatments.
• Supportive and professional work environment.

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Phone Sales/Supervisor: 3 years (Preferred)

Ability to Commute:

• Fort Lauderdale, FL 33309 (Preferred)

Work Location: In person