Pierre Ford/CDJR of Hermiston Parts Manager

Parts Manager (Pierre Ford / CDJR)

Position Summary

The Parts Manager oversees all operations of the Parts Department for a franchised new car dealership. This role is responsible for ensuring proper inventory levels, driving revenue and profitability, maintaining manufacturer compliance, delivering exceptional internal and external customer service, and managing a team of parts professionals. The Parts Manager ensures efficient parts operations to support service, wholesale, and retail customers in alignment with dealership goals.

Key Responsibilities

1. Leadership & Management

• Lead, train, mentor, and develop the parts team, including counter staff, shipping/receiving, drivers, inventory specialists, and advisors.
• Establish performance expectations and administer coaching, accountability, and performance reviews.
• Maintain a positive and productive departmental culture.

2. Operational Excellence

• Manage daily parts department operations, including retail, wholesale, internal, and warranty parts flow.
• Ensure timely fulfillment of parts for Service and retail customers.
• Maintain proper staffing levels to ensure operational coverage.

3. Inventory Control

• Maintain optimal inventory levels based on manufacturer guidelines and dealership needs.
• Conduct regular cycle counts and annual physical inventory.
• Review aging inventory and implement strategies to minimize obsolescence.
• Adjust orders based on sales trends and seasonal demand.

4. Financial Performance

• Achieve departmental sales, gross profit, and expense objectives.
• Monitor and manage parts gross profit margins, discounts, and parts matrixing strategies.
• Ensure accurate processing of invoices, credits, returns, cores, and backorders.
• Prepare monthly financial forecasts and review variances with management.

5. Manufacturer & Compliance

• Maintain full compliance with franchise/manufacturer parts programs, policies, and reporting requirements.
• Ensure proper handling of warranty parts, return procedures, and documentation.
• Participate in manufacturer audits and correct any compliance issues promptly.

6. Customer Service

• Maintain high customer satisfaction ratings for internal, retail, and wholesale accounts.
• Resolve customer issues promptly and professionally.
• Build strong relationships with technicians, advisors, body shops, and wholesale clients.

7. Process & Continuous Improvement

• Implement processes that increase efficiency, reduce waste, and maintain strong internal controls.
• Ensure proper use of the DMS, parts catalog systems, and manufacturer ordering platforms.
• Monitor and improve parts fill rate, accuracy, and timeliness.

Required Qualifications

• Minimum 3–5 years automotive parts experience; 2+ years in a supervisory or management role preferred.
• Strong knowledge of dealership DMS (Reynolds & Reynolds).
• Comprehensive understanding of manufacturer parts programs and ordering systems.
• Strong leadership, communication, and problem-solving abilities.
• Proven ability to manage inventory, financial performance, and customer relationships.
• Valid driver’s license with acceptable driving record.

Preferred Skills

• Experience with wholesale parts operations.
• Strong organizational and time-management abilities.
• Ability to analyze data and make sound business decisions.
• High attention to detail and accuracy.
• Ability to thrive in a fast-paced, high-volume dealership environment.

Work Environment

• Primarily indoors in a dealership parts department environment.
• Frequent interaction with technicians, advisors, customers, and manufacturer reps.
• May require occasional lifting of up to 50 lbs.

Benefits

• Retirement Plan: 401k retirement plan with company match
• Insurance: health, dental, vision, and life insurance plans
• Flexible Spending Account
• Voluntary Insurance Options: including Aflac, accident, and critical illness
• Paid Time Off: accrual starting in accordance with state and local law 1 hour for every 30 hours worked for full-time employees working with accrual increases based on years of continuous service.
• Paid Holidays: 6 paid holidays per year
• $10,000-$12,000 a month D.O.E.

About the Dealership

When you join Pierre Auto Group in Hermiston,

You’re not just starting a job; you’re stepping into a culture built on integrity and connection.

Our guiding motto, “Do the Right Thing, Always,” shapes every interaction: with our customers, our teammates, and our communities.

Here, people look out for one another. We celebrate wins together, lend a hand when it’s needed, and make sure every customer feels valued from the moment they arrive.

Whether you’re launching a new career or planting roots in a supportive workplace, you’ll find room to grow and thrive. If you want a place where doing the right thing is more than words, it’s how we work every day.