Planning Scheduling Manager

About the role

The Scheduling and Route Planning Supervisor is responsible for overseeing the creation and optimization of schedules and routes to ensure efficient and cost-effective operations. This role involves detailed analysis, strategic planning, and effective communication to enhance the organization's operational performance and manage the scheduling team. A key focus of this role is on continuous improvement within the department to drive operational excellence.

Responsibilities

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Contract Information Review: Supervise and resolve all contract information issues, including package details, contact numbers, and locations.

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Route Planning Supervision: Oversee the route planning for next-day visits, ensuring efficiency and effectiveness.

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Transport Coordination: Coordinate with the Transport Department to determine and manage vehicle requirements.

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Schedule Management: Ensure schedules are uploaded according to the specified period on time.

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Complaint Resolution Management: Supervise the resolution of complaints from coordinators regarding route planning.

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Daily Reporting: Compile and send daily reports to management, detailing the number of visits and performance metrics.

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Visit Coordination: Ensure the number of visits aligns with the number of available labor, and provide reports on any visits that cannot be completed.

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Handling Cancellations: Oversee the handling of contract or visit cancellations and ensure the visits are deleted from the system.

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Team Leadership: Lead, train, and mentor the scheduling and route planning team to ensure high performance and continuous improvement.

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Performance Monitoring: Monitor and evaluate the performance of scheduling and route planning processes, implementing improvements as necessary.

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Data Analysis: Analyze scheduling and routing data to identify trends, inefficiencies, and opportunities for improvement.

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Strategic Reporting: Develop and present comprehensive reports on scheduling and routing performance to senior management, including key performance indicators (KPIs), operational metrics, and recommendations for optimization.

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Continuous Improvement Initiatives: Identify and implement process improvements to enhance efficiency, reduce costs, and improve service delivery. Drive initiatives aimed at improving departmental performance and operational excellence.

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Stakeholder Engagement: Work closely with internal and external stakeholders to understand their needs and incorporate feedback into scheduling and routing strategies.

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Best Practices Implementation: Research andimplement industry best practices to improve scheduling and route planning processes.

Candidate requirements

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Leadership Skills: Strong leadership and team management skills to effectively supervise and motivate the team.

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Analytical Skills: Ability to analyze complex data and develop effective schedules and routes.

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Attention to Detail: Strong attention to detail to ensure accuracy in scheduling and route planning.

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Communication Skills: Excellent verbal and written communication skills for effective collaboration and reporting.

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Time Management: Strong organizational and time management skills to handle multiple tasks and meet deadlines.

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Proficiency: Proficient in routing and scheduling software, as well as Microsoft Office Suite.

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Experience: Previous supervisory experience in logistics, transportation, or a related field is preferred.

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Reporting Skills: Proficiency in creating detailed reports and presentations, with the ability to convey complex data in an understandable manner.

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Problem-Solving Skills: Strong problem-solving abilities to address scheduling conflicts and optimize routes effectively.

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Continuous Improvement Mindset: Demonstrated ability to drive continuous improvement initiatives and implement best practices within the department.