Plant IT Support Tech

The main missions of the role are:

• Support IT issues and users with shop floor/Manufacturing Execution Systems (Level 1 Troubleshooting).
• Engage L2 or L3 support when necessary
• Server disk space management and OS patching
• Hardware troubleshooting and replacement
• Support users for MS Office or other PC subjects as a result of escalation of a Stratos Help Desk system ticket.
• Work with other members of the IT organization to provide solutions to user issues.
• Keep IT management up to date with local and system changes.
• Create and escalate support tickets using the Stratos Help Desk system.
• Desktop/Laptop setup and distribution.
• Basic Network Troubleshooting and Support.
• Execute failover/failback of shop floor systems on a periodic basis.
• Ensure back up of systems is properly working.
• Manage local IT budget
• Perform other duties as assigned by the plant leadership and the IT Region Leader.
• Communicate daily with plant management. Be part of the plant management daily meetings.

Qualifications:

Minimum education level:

Associates degree in Information Technology, applicable certifications, or 5 years of experience in the function.

Experience:

• knowledge of troubleshooting and understanding of when to escalate issues.

Skills & Competencies:

• Attention to detail
• Communicate effectively with a diverse population and demonstrate good interpersonal skills.
• Customer service skills.
• Experience in a manufacturing environment preferred
• Understanding of/interest in shop floor systems (sequencing, traceability etc.)
• Familiarity with Microsoft Operating Systems; Win7, Win 10 Server 2008, 2012, 2016.
• Familiarity with Microsoft Office 2016 and Office365.
• Familiarity with software and hardware of PCs and network servers.
• VOIP and Networking experience and/or training preferred.