Platform Delivery Manager – Associate Manager

We are currently looking for:

Platform Delivery Manager – Associate Manager

Job location: onsite in Riyadh

Role Overview

Responsible for the end-to-end platform delivery within a single strategic account, ensuring operational excellence, technical leadership, and customer satisfaction. This role requires strong expertise in Linux (optional AIX), Windows Server, enterprise storage, virtualization (VMware) , and cloud platforms , with additional value placed on experience with OpenShift

Key Responsibilities

• Platform Ownership & Delivery
• Act as the primary point of contact for platform services within the account, ensuring consistent delivery and alignment with customer expectations.
• Lead coordination across infrastructure towers including compute, storage, virtualization, and cloud services to ensure seamless operations.
• Drive integration and optimization of platform-related processes across delivery teams and customer stakeholders.
• Technical Leadership
• Oversee platform operations with a focus on Linux systems administration , Windows Server , storage infrastructure (EMC, etc.), virtualization technologies (VMware), and cloud environments (e.g., Azure, GCP).
• Ensure services are delivered in accordance with Service Level Objectives (SLOs) and Service Level Agreements (SLAs) , following ITIL/ITSM standards.
• Support and lead platform-related change management and transformation projects, including migrations, upgrades, and cloud adoption.
• Resource & Capacity Planning
• Collaborate with delivery leads to identify and allocate technical resources for platform operations and initiatives.
• Conduct capacity planning to optimize resource utilization and reduce operational overhead.
• Process Optimization
• Continuously assess and improve platform delivery processes to enhance scalability, reliability, and customer satisfaction.
• Support planning and execution of work migration and platform consolidation efforts within the account.
• Stakeholder Engagement
• Participate in operational and steering committee meetings with account stakeholders.
• Maintain strong communication with Account Delivery Managers (ADM), Client Managers, and Service Executives to align platform strategy with business goals.

Qualifications

• Education & Experience
• Bachelor’s degree in Computer Science, Information Technology, or related field (advanced degree is a plus).
• 8+ years of experience in IT infrastructure or platform management, with at least 2 years in a leadership role.
• 3+ years in outsourcing or managed services environments, preferably within a single-account delivery model.
• Technical Skills
• Strong hands-on experience with Linux systems (e.g., Red Hat); AIX knowledge is a plus.
• Experience with Windows Server administration and integration.
• Solid understanding of enterprise storage technologies (EMC, etc.).
• Proficiency in virtualization platforms , especially VMware .
• Experience with cloud platforms (e.g., Azure, GCP) including IaaS and platform services.
• Familiarity with infrastructure operations, service desk processes, and ITIL frameworks.
• Experience with OpenShift is a plus.
• Soft Skills
• Excellent communication, negotiation, and stakeholder management skills.
• Strong customer and service orientation.
• Fluent in English (oral and written).

Certifications (Preferred)

• Red Hat Certified Engineer (RHCE) or equivalent
• VMware Certified Professional (VCP)
• Microsoft Certified: Azure Administrator Associate or Google Cloud Certified: Associate Cloud Engineer
• ITIL Foundation or higher
• CompTIA Server+, Cloud+, or similar

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.