Platform Merchant Operations Manager

Job Responsibilities

1. Merchant Ecosystem Lifecycle Management

• Build and iterate the standardized end-to-end system for merchants covering "onboarding - launch - growth - maintenance - exit", establish replicable management guidelines, and ensure ecosystem operational efficiency.

• Design multi-level operation strategies (e.g., incubation of high-potential merchants, in-depth collaboration with top-tier merchants) based on merchant profiles and business data, targeting over 30% growth in platform activity, over 25% increase in merchant retention rate, and sustained breakthroughs in revenue contribution.

• Dynamically optimize merchant access criteria and hierarchical service mechanisms, weed out low-quality merchants, attract premium resources, and construct a robust ecosystem characterized by "survival of the fittest and mutual prosperity".

2. Data-Driven Strategy Formulation and Execution

• Conduct in-depth mining of core metrics including merchant transaction data, conversion funnels, repurchase rates, and GMV. Identify operational pain points (e.g., conversion bottlenecks, retention gaps) and growth opportunities through multi-dimensional analysis.

• Develop tailored, differentiated operation plans and incentive policies (e.g., traffic support, commission waivers) for diverse industries (such as F&B, retail) and merchant segments (large, medium, small, micro-enterprises), directly driving merchant performance improvement.

• Establish a weekly/monthly/quarterly business analysis framework, deliver data visualization reports, and provide precise insights for management's strategic decision-making.

3. Cross-Team Collaboration for Product and Operation Empowerment

• Collaborate with product, sales, marketing, and other teams to lead the planning and execution of merchant operation initiatives (e.g., new product promotions, holiday marketing campaigns), marketing programs, and membership systems, achieving the dual objectives of "operational efficiency enhancement and product empowerment".

• Drive the launch and optimization of new product features (e.g., store management tools), membership systems, and payment & cash register systems, boosting tool adoption rate to over 80% and strengthening merchants' platform dependence and user stickiness.

• Establish a closed-loop mechanism for merchant demand collection - analysis - feedback - implementation, accurately convey merchant pain points, facilitate product iterations, and optimize the end-to-end merchant experience.

4. Team Management and Operational Efficiency Enhancement

• Lead a 5-10 person merchant operation team, build a "service + empowerment" dual-driven working mechanism. Enhance the team's professional capabilities through regular training and case studies, ensuring merchant satisfaction reaches over 90%.

• Streamline and optimize operational Standard Operating Procedures (SOPs), introduce efficient work tools, improve team execution efficiency by over 20%, and achieve refined operational management.

• Establish a team goal management system encompassing "goal decomposition - process monitoring - result review", facilitating the achievement of team members' performance targets and their professional development.

5. B-end Business Strategy Execution and Resource Coordination

• Collaborate with B-end business leaders, take "stores" as the core anchor, coordinate cross-departmental resources (operation, customer service, payment, product), formulate overall business implementation plans, and ensure the efficient execution of strategic initiatives.

• Lead key strategic projects (e.g., overseas new market merchant expansion, core industry penetration rate improvement), oversee project progress and quality, ensure the achievement of KPIs (e.g., merchant count, GMV), and support the steady growth of platform-based businesses.

• Lead cross-departmental communication and issue resolution, establish efficient collaboration channels, and ensure the smooth operation of daily business and projects.

Job Requirements1. Education and Experience

• Bachelor's degree or above, with 5+ years of experience in merchant operations or team management on internet platforms. Preference is given to candidates with backgrounds in O2O, SaaS, or payment platforms. Additional credit for overseas market operation experience.

• Has led the establishment of merchant ecosystems, hierarchical operations, or core strategic projects, with tangible performance growth outcomes (e.g., quantifiable data such as GMV growth and retention rate improvement).

2. Professional Competences

• Proficient in the logic of platform-based merchant operations, able to identify issues and develop implementable operation strategies through data analysis (e.g., Excel functions, pivot tables), with excellent data insight and plan development capabilities.

• Skilled in using office software such as Excel and PowerPoint, able to independently produce high-quality business analysis reports and operation plans, with strong PPT presentation and logical communication skills.

3. Comprehensive Qualities

• Possesses strong cross-departmental communication and coordination capabilities, able to break down departmental silos and facilitate efficient multi-team collaboration; excellent pressure tolerance, capable of advancing 3+ projects in parallel in a fast-paced environment.

• Result-oriented, with strong self-motivation, independent thinking, and rapid learning abilities, able to quickly adapt to changes in overseas markets and business requirements.

4. Other Requirements

• Fluent in both spoken and written English, able to conduct cross-cultural communication and business engagement using English as the working language.

• Aligns with the entrepreneurial culture, eager to realize self-value on a high-growth platform, familiar with overseas business expansion, and able to work in long-term overseas environments.

Job Type: Full-time

Pay: AED10,000.00 - AED20,000.00 per month

Work Location: In person