PM Front Office Manager

Job Summary
We are seeking an experienced and dynamic Front Office Manager to oversee the daily operations of our hotel’s front desk and guest services. The ideal candidate will possess strong hospitality management skills, exceptional customer service abilities, and a passion for creating memorable guest experiences. Bilingual or multilingual proficiency is highly desirable to effectively communicate with diverse clientele. This role is vital in ensuring smooth front desk operations, guest satisfaction, and efficient team management within a vibrant resort environment.

Duties

• Supervise and coordinate front desk activities, including check-in/check-out procedures, reservations, and guest inquiries
• Manage guest relations to ensure high levels of satisfaction and resolve any issues promptly
• Train, mentor, and evaluate front desk staff to maintain excellent service standards
• Handle multi-line phone systems with professionalism, demonstrating excellent phone etiquette
• Maintain a welcoming atmosphere by providing exceptional guest services and support
• Collaborate with housekeeping, maintenance, and other departments to ensure seamless operations
• Implement hotel policies and procedures related to guest services and safety protocols
• Monitor occupancy levels and assist in managing room allocations efficiently

Qualifications

• Proven experience in management or supervisory role within a hospitality setting is preferred
• Hospitality experience is required
• Hotel operations experience is preferred.
• Bilingual or multilingual skills is a plus, not required
• Must have availability to work on weekends

This position offers an opportunity to lead a dedicated team in delivering outstanding guest experiences while advancing your career in the hospitality industry.

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person