PM Host - Aleteo Rooftop Restaurant - The Monarch SA

About Zachry Hospitality

Based in San Antonio, Texas, Zachry Hospitality is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hospitality, we are committed to extraordinary service tailored to the specific needs of the market and our guests. From developing new hotel assets and renovating existing properties to owning and operating profitably managed assets, Zachry remains dedicated to the core values of our long history of success:

We are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®

The Monarch San Antonio - A Legacy of Service and Sophistication

The Monarch San Antonio, part of the Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the Hemisfair District of downtown San Antonio. It is set to open in early 2026 and is inspired by the Monarch butterfly that migrates through the region each winter. The hotel will feature a full-service spa, a terrace pool, and five food and beverage concepts, including a rooftop restaurant and bar.

Just steps from the iconic River Walk and The Alamo, The Monarch will offer more than a place to stay. It will be a place to belong, to connect, and to be inspired.

At The Monarch San Antonio, our purpose is expressed through service - gracious, genuine, and unforgettable. Much like the city we call home, we believe in honoring tradition while embracing modern elegance. Every detail, every interaction, and every experience is designed to reflect the spirit of San Antonio and the dignity of service.

As we prepare to open our doors, we are building a team dedicated to excellence, passionate about hospitality, and driven by purpose. Together, we will create exceptional moments and lasting impressions for every guest who walks through our doors.

Position Overview

The Host at Aleteo Rooftop Restaurant is responsible for creating a warm, energetic, and polished first impression for all guests. This role manages guest arrival, reservations, and seating flow while supporting the lively rooftop atmosphere and maintaining elevated service standards. The Host plays a critical role in pacing, guest satisfaction, and overall dining room flow.

Essential Functions

Guest Reception and Seating

• Greet guests promptly with warmth, professionalism, and enthusiasm.
• Manage reservations, walk in guests, and waitlists according to service standards.
• Escort guests to tables and provide menus with polished presentation.
• Communicate wait times accurately and manage guest expectations.

Dining Room Flow and Coordination

• Coordinate seating with servers, bartenders, and management to maintain balanced service flow.
• Monitor table status and pacing throughout service.
• Support special seating requests and guest accommodations when possible.
• Communicate guest notes, celebrations, and preferences to service teams.

Guest Experience

• Serve as the first point of contact and a visible ambassador of the Aleteo brand.
• Respond to guest questions and requests with professionalism and energy.
• Assist in resolving guest concerns and escalate issues to management as appropriate.
• Maintain a confident, upbeat presence during peak periods.

Operational Responsibilities

• Maintain cleanliness and organization of the host stand and entrance area.
• Handle phone calls, reservations, and guest communications accurately.
• Follow opening and closing procedures and complete assigned side work.
• Support special events, private dining, and high volume service periods.

Teamwork and Professionalism

• Work collaboratively with service, bar, and culinary teams.
• Maintain a polished appearance and professional demeanor at all times.
• Demonstrate reliability, punctuality, and attention to detail.
• Accept coaching and feedback to support continuous improvement.

Compliance and Safety

• Follow all health, safety, and sanitation standards.
• Adhere to company policies and brand standards.
• Maintain a safe, clean, and organized entry area.

Other Duties

• Perform additional responsibilities as assigned by restaurant leadership.
• Maintain availability for evenings, weekends, and holidays.

Qualifications

• Previous host or guest facing hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm and organized in a fast-paced environment.
• Professional appearance and positive attitude.
• Food and Alcohol Service Certifications required or ability to obtain.