PMCC Order Management Officer

g

What you will do:
As a Project and Order manager you are responsible for proactively managing and coordinating the commercial and delivery aspects of projects and distribution orders containing standard products delivery, assembled-to-order, and engineered-to-order equipment for Eaton’s customers in the ME region. The incumbent will serve as a customer advocate and demonstrate a leadership role in managing complex issues related to the projects and distributions orders, while communicating with plants, Distribution Centers, Logistics, various internal departments, field sales, and assigned customers base regarding the status of orders including production schedules and logistical concerns to ensure on-time and accurate delivery of project commitments, and coordinate after sales support.

We are seeking an individual with order management experience in panel building or with a supplier of switchgear components.

Main Duties

• Deliver projects within agreed tolerances for time, cost, quality, and customer satisfaction.
• Maintain commercial integrity of projects and distribution orders:
  • Review purchase orders, conduct regular project reviews, and apply risk mitigation.
  • Ensure financial control, resolve claims, manage bonds/letters of credit.
  • Oversee progress billing, invoicing, shipments, and logistical coordination.
• Communicate effectively with internal teams (plants, credit, field sales) and customers on order status, schedules, and invoicing.
• Manage multiple projects of varying complexity, ensuring prioritization and timely execution.
• Collaborate with Finance, Customer Service, Supply Chain, and other functions for smooth delivery and customer satisfaction.
• Issue shipping documentation (PL, PI, Invoice, CN) using SAP.
• Adhere to Eaton’s values, safety, and environmental standards, and drive continuous improvement.