PMIS Senior Analyst

JOB PURPOSE

Supports the implementation, configuration, and administration of the PMIS systems to enable effective project planning, execution, and reporting across NHC. The role is responsible for ensuring data accuracy, developing dashboards and performance reports, managing system integrations, and resolving technical issues.

DUTIES AND RESPONSIBILITIES

GENERAL ACCOUNTABILITY

Policies, Processes & Procedures:

• Follow all relevant policies, processes, standard operating procedures and instructions and ensure work is carried out in a controlled and consistent manner

• Contribute to the identification of opportunities for continuous improvement of department systems, processes and practices, taking into account leading practices, improvement of business processes, cost reduction and productivity improvement

• Promote the implementation and adherence to relevant policies, processes and operating procedures to others

FUNCTION ACCOUNTABILITY

1 Design and maintain expertise in flow of application process and systems related to PMIS

2 Plan, design, and implement PMIS solutions, including integrations with ERP, HR, Finance, Procurement, and third-party applications.

3 Design, configure, and maintain the Project Management Information Systems (PMIS) to ensure accurate project planning, execution, and reporting

4 Perform analysis on PMIS functionality, identifying systems gaps, inefficiencies, and recommending enhancements.

5 Manage the ticketed query and issue-tracking systems, ensuring comprehensive resolution logs are updated and maintained

6 Consult with project managers, internal stakeholders, and other IT teams to improve PMIS performance and usability.

7 Prepare systems maintenance plans, upgrade schedules, and documentation to ensure business continuity

8 Conduct root-cause analysis of PMIS errors or failures, escalating critical issues

9 Manage data migration across environments to ensure continued and synchronized functionality

10 Provide technical support to project teams, end-users, and stakeholders on PMIS features, applications, and integrations

11 Identify and resolve technical issues related to PMIS

12 Deliver regular and customized training to users to ensure optimal adoption of PMIS functionalities

13 Prepare maintenance plans and upgrade schedules for PMIS systems

14 Ability to translate project management requirements into systems solutions and process improvements

STAKEHOLDER RELATIONSHIPS

KEY INTERNAL RELATIONSHIPS

• Project Managers

• Product Manager

• Software Developer

• Technical Support

• Enterprise Solutions

• Applications

• End Users

• Business Owners

KEY EXTERNAL RELATIONSHIPS

• NHC Vendors (External Suppliers)

JOB REQUIREMENTS

EDUCATION PREREQUISITES

• Bachelor’s degree in Computer Science or related field

PROFESSIONAL EXPERIENCE

• 3-4+ Years of experience in a related field

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the required duties, responsibilities and job specifications / requirements.