Podium Supervisor (Full- Time) - Rix Sports Bar, Disney's Coronado Springs Resort

Join our Team!

Great benefits and exclusive Disney perks.

General Description

The primary responsibility of the Podium Supervisor is to support restaurant managers by leading the day-to-day operations for the Host/Hostess team. This person must possess effective leadership skills, including relationship building, delegation, coaching and training. In addition, the Podium Supervisor must be very organized, and be able to multi-task and prioritize successfully. This person must be able to make decisions quickly without supervision, and must effectively communicate with all guests and team members.

Work Duties

• Provide guidance, leadership, coaching and training for the Host/Hostess team
• Provide leadership support as needed for the entire front-of-house team, which may include opening or closing shifts as the on-duty supervisor
• Provide leadership guidance and assistance at the Point-of-Sale systems as needed
• Assist with guest satisfaction checks and provide guest recovery as needed
• Delegate tasks to Host/Hostess team as appropriate
• Answer phone in a timely and appropriate manner
• Prepare and maintain Host/Hostess area for guest arrival
• Properly and efficiently utilize the restaurant reservation, seating and paging systems
• Politely greet all guests in a timely fashion
• Lead guests to the table and seat guests in an appropriate fashion
• Politely inform guests of wait times and prepare wait lists as necessary
• Answer any guest questions as necessary
• Offer all guests a fond farewell
• Have basic knowledge of acceptable forms of payment and the Disney Dining Plan
• Maintain personal appearance and hygiene in a manner consistent with Disney and Company standards
• Perform work duties in compliance with all Company guidelines and policies
• Display proper food safety procedures at all times
• Follow all necessary laws and processes for the safe service of alcohol
• Work closely with all other team members and display good teamwork
• Follow the Disney 5-Keys Basics, Service Basics and Company Guidelines at all times
• All other tasks as assigned

NOTE: This Job Description is subject to change at any time

Work Experience & Education Requirements

• Minimum of one year of restaurant experience
• Minimum of a high school diploma or equivalent
• Minimum of three years of previous host/hostess experience preferred
• Previous leadership experience preferred
• Previous experience in a high-volume, upscale restaurant environment preferred
• Knowledge of Mexican cuisine and beverages a plus
• Must have or be able to obtain a State of Florida Food Safety Certificate
• Must have or be able to obtain a Florida Responsible Vendors Certificate
• Must be well versed in food safety - including proper techniques for handling food and personal hygiene requirements
• Must be well versed in laws and company practices regarding the safe and legal service of alcoholic beverages

Working Conditions & Physical Requirements

• Must be able to perform all necessary job functions
• Must be able to stand and be mobile for up to 4 consecutive hours
• Must be able to function in narrow spaces, such as those found in kitchens and dining rooms
• Must be able to lift and carry equipment/food up to 50 pounds
• Must be able to push and pull (carts, doors etc.)
• Must be able to reach, bend, kneel, stoop and crouch
• Must be able to perform repetitive tasks
• Must be able to complete work duties in a variety of environmental conditions, including coolers, freezers, kitchen environments and outdoors
• Must be able to work around foods containing various food allergens
• Must be able to communicate and interact politely and effectively with guests of all types
• Must be able to effectively satisfy guest demands
• Must be able to work effectively in a fast-paced environment
• Must be able to effectively communicate with, train, and coach other team members
• Must be fluent in the English language
• Must be available to work weekends and holidays
• Must be able to arrive for all assigned shifts on-time
• Must be able to comply company appearance guidelines