PointClickCare (PCC) Support Specialist

About Us: At the core of Reliant Care Management Company exists a foundation rooted in integrity, work ethic, and competence. These pillars generate the inertia that produce our organization's results. Every action taken, big or small, is based on the premise of "doing the right thing period". We are currently seeking a PointClickCare (PCC) Support Specialist. Job Responsibilities and Duties:

• We are seeking an experienced PointClickCare (PCC) Support Specialist to support a growing multi-facility healthcare environment and advancing Electronic Health Records(EHR) Systems. This role focuses on PCC help desk support, system audits, and data cleanup, ensuring accuracy, compliance, and timely support for facility staff.

• Serve as frontline PCC help desk support via shared mailbox or ticketing system

• Resolve user access issues, security role assignments, and general PCC questions

• Perform routine PCC audits and correct findings directly in the system

• Clean up data issues related to documentation, UDAs, orders, and Document Manager

• Support survey readiness and compliance efforts across facilities

• Assist with onboarding new users and facilities from a PCC perspective

• Provide basic training and guidance on PCC best practices

Requirements

• Hands-on experience using PointClickCare (PCC)

• Knowledge of:

  • Security roles and permissions

  • UDAs (User Defined Assessments)

  • Order templates

  • Document Manager

• Experience supporting multiple facilities or high volumes of support requests

• Strong attention to detail and problem-solving skills

Preferred

• Healthcare or senior care environment experience

• PCC super-user, auditing, or training experience

Benefits:

• Health Insurance

• Dental Insurance

• Disability Insurance

• Vision Insurance

• Employee Assistance Program

• 401(k)

• Life Insurance

• Paid Time Off

Additional Benefits:

• Telemedicine: $0 co-pay for telemedicine appointments, providing easy access to medical consultations from the comfort of your home.

• Unlimited Assistance: Receive unlimited support for legal, financial, childcare, elder care, and more—designed to support your personal and family well-being.

• Mayo Clinic Programs: Access exclusive programs from the Mayo Clinic, including resources for workouts, lifestyle, mental health, and diet to promote a balanced and healthy lifestyle.

These additional benefits are available to you without reducing your take-home pay!

We only accept resumes and applications submitted directly through our Applicant Tracking System for posted positions. We do not accept unsolicited resumes from third-party agencies, recruiters, or staffing firms. Company employees and hiring managers are not authorized to enter into agreements or otherwise bind the company with respect to recruiting services. Any resumes submitted without a signed written agreement by the Executive Vice President of Recruitment will be considered unsolicited, and no fees will be owed.