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POLICE SERVICES GENERALIST - Civilian 2026
JOB_REQUIREMENTS
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Definition
Employee is responsible for creating, maintaining, processing, organizing, purging, reproducing, and distributing police records.
Examples Of Duties
- Maintains confidentiality of information and data.
- Assists the public with inquiries by identifying and resolving problems, verbally diffuses difficult situations and/or refers to appropriate staff for resolution.
- Answers non-emergency police department telephone, greets callers with professionalism and provides department related information.
- Receives information from the public regarding crimes, enters non-emergency calls for service into computer aided dispatch (CAD) for officer or employee response, initiates and writes police reports per department policy, and directs to and/or assists the public with filing on-line police reports.
- Prepares and releases reports, fulfilling public information requests, in accordance with federal and state law; and, city and police department policy.
- Reads, interprets, and processes police records, reports, and court documents.
- Reads, interprets and classifies individual offense details in case reports for Crime Analysis and National Incident Based Reporting Systems (NIBRS).
- Resolves problems and responds to non-routine inquiries relating to law enforcement records and operations.
- Communicates frequently with law enforcement officers, the courts, prosecuting attorneys, management/command staff, and outside agencies both verbally and in writing on matters relating to official law enforcement records and operations.
- Uses a computer to access county, state, and federal law enforcement files when researching data regarding citation and arrests and responding to officer inquiries; and, performs records searches on computer databases when needed.
- Performs typing, data processing, and retrieval duties and disseminates updated information to law enforcement and/or outside agencies upon request, in compliance with laws and policies regarding confidentiality.
- Files various types of documents, records and reports by alphabetical, numerical and subject matter classification.
- Processes, collects and accounts for appropriate fees for a variety of information requests including; but not limited to crime and accident reports.
- Testifies in court, as required.
- Operates standard office equipment, a computer, microfilm and scanning equipment.
Qualifications
High School Diploma or GED. Two years of complex office work OR technical certification from an accredited college plus one year experience in field of certification OR two years active military duty OR Associates Degree from an accredited college or university.
Must be able to pass a thorough background investigation and polygraph exam.
Must be able to work with the general public under stressful situations.
Must be able to work individually and in a team oriented environment.
Must obtain certification on the NCIC computer system within the probationary period.
Must reside in Iowa or Illinois within two (2) years of hire date and maintain residency throughout duration of employment.
Must be able to pass a thorough background investigation and polygraph exam.
Must be able to work with the general public under stressful situations.
Must be able to work individually and in a team oriented environment.
Must obtain certification on the NCIC computer system within the probationary period.
Must reside in Iowa or Illinois within two (2) years of hire date and maintain residency throughout duration of employment.
Knowledge and Skills
Ability to communicate effectively with people of diverse backgrounds and representatives of other agencies both in person and over the telephone; learn, comprehend and accurately apply laws, codes and procedures; accurately classify reports of crime from the public; establish and maintain a high degree of accuracy in all job duties; understand and follow verbal and written instructions; prepare neat and clear reports; maintain detailed logs and records; work effectively on multiple duties; operate a variety of computers and software; and establish and maintain cooperative working relationships.
Ability to perform exceptional customer service in accordance with the mission and philosophy of the Davenport Police Department.
Ability to perform work with variable pace and pressure in an office environment in close proximity to coworkers.
Modern office practices and procedures, data conception, numerical aptitude of basic arithmetic, English grammar in speaking and writing, and good organizational skills.
Knowledge of policies, procedures, and activities of the City and Police Department.
Ability to work both independently and within a team environment. Ability to adapt to changing modern office methods and computer technologies.
Be familiar with computer software to include, but not limited to; Microsoft excel, word, outlook and have ability to learn records management, scanning, and other departmental software.
Ability to perform exceptional customer service in accordance with the mission and philosophy of the Davenport Police Department.
Ability to perform work with variable pace and pressure in an office environment in close proximity to coworkers.
Modern office practices and procedures, data conception, numerical aptitude of basic arithmetic, English grammar in speaking and writing, and good organizational skills.
Knowledge of policies, procedures, and activities of the City and Police Department.
Ability to work both independently and within a team environment. Ability to adapt to changing modern office methods and computer technologies.
Be familiar with computer software to include, but not limited to; Microsoft excel, word, outlook and have ability to learn records management, scanning, and other departmental software.
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