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Police Services Representative
JOB
Are you looking for a meaningful career where your attention to detail, professionalism, and communication skills can make a direct impact on public safety?The Springfield Police Department is seeking dedicated, dependable, and service-minded individuals to join our team as a Police Services Representative. In this critical civilian role, you will serve as an essential connection between the community and law enforcement by supporting officers, assisting the public, and maintaining accurate and confidential police records.If you thrive in a fast-paced environment, excel at multitasking, and want to contribute to the safety of your community, this is your opportunity to begin a rewarding career in public service.Applications will be accepted through Friday, May 1, 2026.Why This Role MattersAs a Police Services Representative, you play a vital role in the daily operations of the Police Department. Your work directly supports officers in the field, assists citizens during critical moments, and ensures records and reports are handled with precision and confidentiality.This is an excellent opportunity for individuals interested in public safety, criminal justice, emergency services, or long-term municipal careers.What You’ll DoIn this role, you will: Assist the public and department personnel in person and over the phonePrepare, review, and process police reports and official documentationManage, maintain, and organize sensitive police records and filesUtilize department databases and computer systems for data entry, information retrieval, and trackingEnsure the accuracy and confidentiality of criminal justice and departmental informationProvide professional customer service during both routine and high-pressure situationsThis position is critical to operations and there are three shifts (shift preference determined by seniority.) These shifts include the following: Sunday - Thursday or Tuesday - Saturday: 1st Shift: 7:00 a.m. - 3:00 p.m.2nd Shift: 3:00 p.m. - 11:00 p.m. ($1.00/hr shift differential)3rd Shift: 11:00 p.m. - 7:00 a.m. ($1.50/hr shift differential)There are no exceptions or guarantees made regarding shift assignment. Applicants must be open and available for any shift if applying for this position.What You’ll Love About Working Here We offer a competitive benefits package including: Health insurance at no cost to the employeePensionAccess to a free employee gym with upgraded equipmentAdditional City benefits and wellness perksWe invest in our employees through: Training and cross-training opportunitiesTuition reimbursementCareer development and advancement supportOur team values: CollaborationProfessionalismIntegrityContinuous learning
EXAMPLE OF DUTIES
Experience, Education, and TrainingRequires a minimum of 2 years' experience in a customer-oriented atmosphere or in a high-volume customer call center ORPossession of 30 semester credit hours from an accredited college or university in Criminal Justice, Law Enforcement, Office Systems, Business Administration or related area;ORAny combination of education and experience that would provide the incumbent with the necessary knowledge, skills and abilities.Licensing/CertificationAbility to obtain and maintain state certification as a MULES terminal operator as required by departmental assignment.Ability to obtain and maintain Notary certification with the state of Missouri as required by department assignment.Incumbent must possess a valid Driver's License in order to operate a vehicle for the purpose of completing job duties depending on assignment.Miscellaneous RequirementsMust be able to successfully complete an intense security background investigation including a credit check; must possess no felony convictions, no misdemeanors, arrests, or other convictions that would prevent the ability to be MULES certified or access the CJIs database; must be able to work any assigned shift with varying days off.
SUPPLEMENTAL INFORMATION
The testing and selection procedure includes the following elements: a computer skills and typing test, interview, and comprehensive background investigation. Applicants must pass every phase of the testing selection process in order to be considered eligible for hire.Equal Opportunity Employer/Disability and VetThe City of Springfield promotes equal employment opportunities to all without regard to race, color, religion, sex, national origin, age, status as a protected veteran, or status as a qualified individual with a disability, or other legally protected status. All qualified applicants will receive consideration for employment.Individuals with disabilities who believe they will need an accommodation to undergo any part of the interview, examination, or pre-employment process, should request a reasonable accommodation in accordance with the Americans with Disabilities Act prior to the testing or appointment. Requests should be requested by contacting City of Springfield Human Resources by phone, 417-864-1607, or in person at the Municipal Busch Building, 840 Boonville Ave. Springfield, MO 65802.Proof of United States Citizenship/Authorization to Work in the United States as established by the Immigration Reform Act of 1986 is a condition of employment. We are committed to a drug-free workplace. Pre-employment drug testing is required.All interested candidates MUST complete the City of Springfield on-line application in its entirety. The candidate profile must include all employment history with accurate and complete information prior to submission. Resumes alone will not be accepted as the application, but they may be submitted as supplemental documentation.
Are you looking for a meaningful career where your attention to detail, professionalism, and communication skills can make a direct impact on public safety?The Springfield Police Department is seeking dedicated, dependable, and service-minded individuals to join our team as a Police Services Representative. In this critical civilian role, you will serve as an essential connection between the community and law enforcement by supporting officers, assisting the public, and maintaining accurate and confidential police records.If you thrive in a fast-paced environment, excel at multitasking, and want to contribute to the safety of your community, this is your opportunity to begin a rewarding career in public service.Applications will be accepted through Friday, May 1, 2026.Why This Role MattersAs a Police Services Representative, you play a vital role in the daily operations of the Police Department. Your work directly supports officers in the field, assists citizens during critical moments, and ensures records and reports are handled with precision and confidentiality.This is an excellent opportunity for individuals interested in public safety, criminal justice, emergency services, or long-term municipal careers.What You’ll DoIn this role, you will: Assist the public and department personnel in person and over the phonePrepare, review, and process police reports and official documentationManage, maintain, and organize sensitive police records and filesUtilize department databases and computer systems for data entry, information retrieval, and trackingEnsure the accuracy and confidentiality of criminal justice and departmental informationProvide professional customer service during both routine and high-pressure situationsThis position is critical to operations and there are three shifts (shift preference determined by seniority.) These shifts include the following: Sunday - Thursday or Tuesday - Saturday: 1st Shift: 7:00 a.m. - 3:00 p.m.2nd Shift: 3:00 p.m. - 11:00 p.m. ($1.00/hr shift differential)3rd Shift: 11:00 p.m. - 7:00 a.m. ($1.50/hr shift differential)There are no exceptions or guarantees made regarding shift assignment. Applicants must be open and available for any shift if applying for this position.What You’ll Love About Working Here We offer a competitive benefits package including: Health insurance at no cost to the employeePensionAccess to a free employee gym with upgraded equipmentAdditional City benefits and wellness perksWe invest in our employees through: Training and cross-training opportunitiesTuition reimbursementCareer development and advancement supportOur team values: CollaborationProfessionalismIntegrityContinuous learning
EXAMPLE OF DUTIES
Experience, Education, and TrainingRequires a minimum of 2 years' experience in a customer-oriented atmosphere or in a high-volume customer call center ORPossession of 30 semester credit hours from an accredited college or university in Criminal Justice, Law Enforcement, Office Systems, Business Administration or related area;ORAny combination of education and experience that would provide the incumbent with the necessary knowledge, skills and abilities.Licensing/CertificationAbility to obtain and maintain state certification as a MULES terminal operator as required by departmental assignment.Ability to obtain and maintain Notary certification with the state of Missouri as required by department assignment.Incumbent must possess a valid Driver's License in order to operate a vehicle for the purpose of completing job duties depending on assignment.Miscellaneous RequirementsMust be able to successfully complete an intense security background investigation including a credit check; must possess no felony convictions, no misdemeanors, arrests, or other convictions that would prevent the ability to be MULES certified or access the CJIs database; must be able to work any assigned shift with varying days off.
SUPPLEMENTAL INFORMATION
The testing and selection procedure includes the following elements: a computer skills and typing test, interview, and comprehensive background investigation. Applicants must pass every phase of the testing selection process in order to be considered eligible for hire.Equal Opportunity Employer/Disability and VetThe City of Springfield promotes equal employment opportunities to all without regard to race, color, religion, sex, national origin, age, status as a protected veteran, or status as a qualified individual with a disability, or other legally protected status. All qualified applicants will receive consideration for employment.Individuals with disabilities who believe they will need an accommodation to undergo any part of the interview, examination, or pre-employment process, should request a reasonable accommodation in accordance with the Americans with Disabilities Act prior to the testing or appointment. Requests should be requested by contacting City of Springfield Human Resources by phone, 417-864-1607, or in person at the Municipal Busch Building, 840 Boonville Ave. Springfield, MO 65802.Proof of United States Citizenship/Authorization to Work in the United States as established by the Immigration Reform Act of 1986 is a condition of employment. We are committed to a drug-free workplace. Pre-employment drug testing is required.All interested candidates MUST complete the City of Springfield on-line application in its entirety. The candidate profile must include all employment history with accurate and complete information prior to submission. Resumes alone will not be accepted as the application, but they may be submitted as supplemental documentation.
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