Policy Development and Engagement Program Assistant

Department Information

THIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY

THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL July 2nd, 2026 at 5:00 PM

This position is expected to be 100% remote.

The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.

This is a values-driven organization, committed to accountability, agility, collaboration, and respect. We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.

In addition to rewarding and meaningful work, we offer excellent benefits:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• MotivateMe employee wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Access to participate in employer-supported employee affinity spaces
• RTD EcoPass Commuter Program
• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs

Our agency website: Colorado Department of Labor and Employment

CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home

PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.

Description of Job

Salary Information:

Position purpose:

This position reports to the Mediation Administrator, and assists with work related to all programs within the Policy Development and Engagement unit which include, policy development, mediation, hiring, training, staff development, and outreach. This is a unique position that works on a variety of projects, from processing and responding to Colorado Open Records Act (CORA) requests, to assisting in the Division hiring process.

This position utilizes a variety of systems, such as Colorado Employee Data System (EDSys), CDLE’s personnel management system, Docusign, Labor Standards Claims System (LSCS) aka Salesforce, Zoom Enterprise, and Google Workspace, with a strong focus on Google Sheets and Google Docs.

This position is the point of contact for managers of these specialized programs to identify operational needs, organization and best practice strategies for process improvements or operational changes to increase productivity, as well as ad hoc projects assigned. This position is familiar with the daily operations of each of the programs they support; and they use judgment in determining the priority of needs for each area.

Duties

This position collects, sorts, and stores numerous data points for various Units within the Policy Development and Engagement Unit. This position mainly uses Google Sheets and Google Docs to collect, sort, and store this data. This position constantly reviews data storage documents for clarity and accuracy, utilizing software such as EDSys, Salesforce, and Identity Manager. This position responds to manager requests for the production of data, documents, or records in response to inquiries or public Colorado Open Records Act (CORA) requests submitted to the Division, ensuring personal identifying information (PII) is sanitized if required by law, policy, or practice, as well as anticipating what data might be helpful to make an informed decision in relevant programs. This position works with Division SMEs to respond to CORA requests submitted by various members of the public.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Classification

H4R1XX - Program Assistant I

MINIMUM QUALIFICATIONS:

Experience Only:

Four (4) years of professional experience in an occupational field related to the work assigned to the position

OR

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four (4) years

Required Competencies:

• Demonstrated written communication skills, including the ability to relay complex and detailed information to various stakeholders in a clear, accurate, and concise written manner;

• Demonstrated attention to detail in order to ensure accuracy, thoroughness, and consistency of all analyzed information;
• Critical thinking and analysis skills, including having the ability to evaluate and analyze applicable information in order to apply knowledge and ensure compliance;
• Organizational skills, including planning, prioritization, and time management in order to meet deadlines;
• Demonstrated ability to understand and abide by workplace principles, practices, and behaviors as internally identified and defined by the Division;
• Interpersonal skills, including the ability to work collaboratively with a variety of different stakeholders, both internally and externally;
• Customer service skills, including the ability to diplomatically interact with difficult internal and external stakeholders and de-escalate situations when necessary;
• Demonstrated ability to read, understand, interpret, apply, and explain statutes, rules, policies, procedures, and guidelines;
• Self-motivated, reliable, and accountable; including the ability to work independently and complete work with minimal supervision;
• Problem-solving skills, including the ability to review and analyze information in order to recommend solutions;
• Professional demeanor;
• Knowledge and understanding in the use of the following software: Salesforce, Adobe Acrobat Pro, and Google Workspace, specifically Google Sheets and Google Docs.

• Experience communicating effectively with legal professionals and executive leadership;
• Professional experience in a work environment using Google Workspace, with a solid foundation in Google Sheets and Google Docs;
• Strong project management skills. Has acted as the central point of contact for program initiatives, tracking milestones, and managing project timelines;
• Experience performing duties similar to those assigned to the position as a classified State of Colorado employee.

Conditions of Employment:

• Must be a Colorado resident at time of application;
• You must pass a thorough background check prior to employment;
• This position is expected to be 100% remote;
• This position is full-time (40 hours per week).

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

Supplemental Information

For questions regarding this recruitment, please contact: david.stevenson@state.co.us

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process.

Comparative Analysis Process – Structured Application Review

After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.

Supplemental Questions

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

Work Visas

CDLE does not sponsor Work Visas of any type.

Applicant Use Of AI

The use of AI tools to aid in preparing application materials is allowed under the condition that the applicant independently verifies and confirms the information's accuracy before submission. Applicants are fully accountable for the content of their submissions and must ensure the safe and ethical use of any AI tools. Furthermore, active and direct participation in the interview process is required.

The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinators at CDLE_HR_ADA@state.co.us. Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200.

While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.