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Policy & Procedure Analyst
Pay Range: USD $58,320.03 - USD $71,000.00 /Yr. Overview:
#LI-JA2 IND1 #LI-Onsite
Hours of Work:
To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.
Benefits:
Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.
Responsibilities:
- Analyze, write, and update comprehensive operating policies and procedures to meet business needs.
- Collaborate with various business units to maintain existing policies and procedures and develop new policies in response to regulatory changes or company initiatives.
- Build and maintain strong working relationships with teams within the organization to solicit feedback and synthesize multiple perspectives into comprehensive policy proposals.
- Identify potential enhancements and the need for development of new policies and procedures.
- Participate in department and project meetings, document results, and follow up to ensure timely completion of agreed actions.
- Practice effective project and time management skills by creating tasks and timelines to meet deadlines.
- Draft announcements to inform employees of policy updates.
- Participate in special projects as assigned.
- May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.
- Bachelor’s degree in Communications, English, Journalism, or similar degree or equivalent years of experience in related field.
- Minimum of three (3) years of technical writing experience with knowledge of current industry standards for technical writing, appropriate English grammar and usage, and editing and proofreading.
- Experience working in a corporate setting with demonstrated success meeting deadlines.
- Proficient with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Access.
- Experience with web-based technologies.
- Strong interpersonal, written, and verbal communication skills.
- Excellent proofreading skills.
- Outstanding and meticulous organization skills.
- Ability to adapt quickly to changing priorities and timelines and meet deadlines.
- Demonstrate a strong commitment to continuous learning.
- Experience in financial services or banking.
#LI-JA2 IND1 #LI-Onsite
Monday through Friday: 8:30AM-5:00PM
To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.
For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/
Physical Demands:
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
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