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POMELLATO: Operations Manager
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Summary
Pomellato, handcrafted contemporary fine jewellery from Milan. Renowned for its coloured gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches.
Job Description
Our Opportunity:
We are currently looking for an Operations Manager who be responsible for the end-to-end operations at Pomellato, which will include both Supply Chain Management as well as Customer Service. We expect that this role will be a combination of managing people and improving performance, productivity, efficiency and profitability.
How you will contribute:
Be an active member of the Americas leadership team to define the future direction, supporting strategic & tactical initiatives, in coordination with Operations HQ guidelines
Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
Analyze current operations processes and performance, recommending solutions for improvement as needed
Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated
Communicate and explain new directives, policies or procedures to managers; for major changes, meet with staff to explain, train and answer questions
Liaise with central logistics in such a way that operational efficiency is maximized.
Logistics – US & Mexico
Lead logistics/ operations team with strong focus on operational strategies. Ensure financial targets are adhered to and the services that are developed respect the budget
Establish and maintain effective policies and procedures for inventory tracking and after sales services.
Liase with the Customs Representatives for the import, VAT and duties on shipments and deliveries from HQ (Italy)
Manage 3PL warehouse, monitoring KPI’s, establishing areas for improvements in the processes; plan regular visit to warehouses to ensure constant monitoring of activities
Accountable for the accuracy of the inventories
Manage relationships with couriers and freight partners and negotiate rates.
Coordinate deliveries and shipments, ensuring they are fulfilled correctly and on time, liaising with customer service and 3PL
Coordinate the return process (fostering all the initiatives to mitigate custom costs e.g duty draw back)
Coordinate aftersales process to ensure that damaged pieces are repaired according to HQ standards and with the best possible lead time; establish KPIs and monitor constantly
Customer Service
Supervise, train and motivate customer service specialists to achieve performance goals
Ensure timely and effective resolution of customer inquiries, complaints and escalations
Develop and implement policies, procedures, and best practices to enhance service quality and efficiency
Work closely with sales, HQ, and product teams to address customer needs and feedback
Ensure adherence to company policies and regulatory requirements
Who you are:
Degree in engineering or proven experience in Operations/Supply chain roles
Knowledge of ERPs, WMS
Knowledge of retail front end and back-end systems
Previous successful team management experience a must
Problem solving and analytical skills with advanced level in data analysis through excel
Ability to deliver in a fast-paced environment with operational agility
Foreign languages as a plus (Spanish and/or Italian)
Must be authorized to work in the US
Salary Range:
For individuals assigned and/or hired to work in New York, Pomellato includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.
A reasonable estimate of the current base salary range is $115,000 - $125,000 per year
Pomellato is committed to building a diverse workforce. We believe diversity in all its form enriches the workplace and our customer experience. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, people of ALL abilities or other characteristics protected by applicable law.
Job Type
Regular
Start Date
2025-12-30
Schedule
Full time
Organization
Pomellato USA IncSimilar jobs
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