Pool Attendant

Pool Attendant Job Duties & Responsibilities

Job Summary

The Pool Attendant is responsible for ensuring that guests enjoy a safe, clean, and relaxing experience while using the hotel pool and recreational areas. This role includes maintaining the cleanliness of the pool area, providing excellent guest service, monitoring poolside activities, and ensuring the safety and comfort of all guests. The Pool Attendant is also responsible for setting up poolside equipment, replenishing towels and amenities, and assisting guests with any pool-related needs. The position requires attention to detail, strong customer service skills, and the ability to work in a dynamic and fast-paced environment.

Essential Job Duties and Responsibilities

• Guest Assistance & Service:
• • Greet and welcome guests to the pool area with a friendly and professional attitude.
  • Assist guests with finding seating, providing towels, and ensuring that they have everything needed to enjoy their time at the pool.
  • Respond to guest inquiries regarding pool amenities, hotel services, and local attractions.
  • Provide excellent guests service, ensuring that guests feel comfortable and have a positive experience throughout their visit.
  • Address guest concerns or issues promptly and escalate to the Manager as needed.
• Pool Area Maintenance:
• • Maintain the cleanliness and organization of the pool area, including removing trash, cleaning lounge chairs, and ensuring that the poolside area is free of debris.
  • Set up and arrange poolside furniture, umbrellas, and towels to ensure an inviting and comfortable environment for guests.
  • Ensure that poolside amenities such as towels, water, sunscreen, and other guest necessities are well-stocked and replenished as needed.
  • Monitor the cleanliness and safety of the pool deck, ensuring that it remains in excellent condition for guests.
• Safety Monitoring:
• • Monitor pool activities to ensure that all safety protocols are being followed by guests.
  • Ensure that guests adhere to pool rules and regulations, such as no diving in shallow areas, no outside food and beverage and no running on pool decks.
  • Respond quickly to any safety concerns, incidents, or accidents around the pool area, and alert the appropriate personnel (lifeguard, supervisor, or security) if necessary.
  • Be familiar with emergency procedures and assist in case of an emergency, including first aid or contacting medical professionals as required.
• Guest Comfort & Services:
• • Assist with poolside service requests, including arranging food and beverages, setting up shade or towels, or fulfilling other guest needs.
  • Provide guests with information about available pool services, events, or special promotions within the hotel.
  • Maintain a positive, friendly, and professional demeanor to enhance the overall guest experience at the pool.
• Inventory & Supply Management:
• • Ensure that towels, lounge chairs, umbrellas, and other pool equipment are in good condition and available for guests.
  • Assist with the inventory of pool supplies, such as towels, sunscreen, and refreshments, and report any shortages to the Pool Supervisor.
  • Ensure that pool area storage is organized and all equipment is stored correctly after use.
• Health & Safety Compliance:
• • Follow health and safety guidelines to ensure a clean and safe environment for guests and staff.
  • Assist in maintaining compliance with all pool safety standards, including water quality checks and ensuring proper signage is visible.
  • Report any safety hazards, such as wet floors, faulty equipment, or unsafe conditions, to the Pool Supervisor immediately.
  • Monitor guest behavior and ensure that safety procedures are adhered to, such as the use of life jackets or floatation devices.
• Team Collaboration:
• • Work closely with other pool server and recreation team members to ensure smooth and efficient operation.
  • Assist the pool servers and Manager with pool events or special requests.
  Communicate with housekeeping, security, and other departments to coordinate pool area needs and guest requests.
  
• A key requirement for this role is punctuality, including showing up on time for scheduled shifts, ready to work, and adhering to all rest and meal break standards as well as the company's attendance policy.

Education and/or Experience

• High school diploma or equivalent preferred.
• Previous experience in hospitality or guest service roles, particularly in a pool, resort, or recreational setting, is preferred but not required.
• CPR and First Aid certification is a plus.
• Must be able to obtain and maintain a valid Riverside County Food Handler's card and Responsible Beverage Server certification throughout employment.

Skills/Specialized Knowledge

• Strong guest service skills with the ability to engage guests in a friendly and welcoming manner.
• Ability to maintain a clean, organized, and safe pool area.
• Basic knowledge of pool safety and maintenance procedures.
• Good physical stamina and the ability to stand for extended periods, lift and carry pool supplies, and perform various tasks throughout the shift.
• Ability to remain calm and handle situations in a fast-paced and dynamic environment.

Physical Demands

• Ability to work in an outdoor pool environment in varying weather conditions (sun, heat, wind, etc.).
• Ability to stand, walk, and lift items (up to 50 lbs.) for extended periods.
• Comfortable working around water and performing tasks in a poolside setting.
• Ability to handle repetitive tasks such as setting up and cleaning poolside furniture