Pool Bartender (Full-Time)

What will I be doing?

As a Bartender, you will be responsible for delivering exceptional service and maintaining the highest standards in all aspects of your role.

Key Responsibilities:

• Provide outstanding customer service, ensuring guests feel welcomed and valued.

• Serve beverages and food promptly, accurately, and courteously, following standard recipes and portion control.

• Maintain in-depth knowledge of the beverage menu, ingredients, and other hotel outlets to confidently answer guest questions and make recommendations.

• Prepare, stock, and maintain the bar, including garnishes, perishables, and supplies, based on daily projections.

• Handle cash and register transactions accurately, ensuring accountability for all beverages served.

• Check guests for proper identification and manage guest inebriation according to training and local liquor laws.

• Maintain cleanliness and organization of the bar and surrounding areas, adhering to operating procedures.

• Promote Hilton services and facilities to guests and suppliers.

• Take personal responsibility for guest satisfaction, resolving issues promptly and professionally.

• Collaborate effectively with team members, providing support and clear communication.

• Follow all safety procedures and report any accidents or incidents to management.

• Perform additional reasonable duties as assigned by management.

Expectations:

• Maintain a professional demeanor, including polite language, positive attitude, and courteous interactions.

• Stay informed about hotel operations, restaurant hours, and local attractions to enhance the guest experience.

• Ensure all service procedures are executed according to hotel standards.

Team Member Benefits

When you join our team, you’ll enjoy a comprehensive benefits package, including:

Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana*

Dental & Voluntary Insurance – SunLife*

Flexible Spending Account (FSA) – Through WEX

401(k) Retirement Plan – Fidelity, with up to 5% employer match**

Employee Assistance Program (EAP) – ComPsych

Free Team Member Meals

Discounted Parking

Property Discounts – Restaurants, Gift Shop, and Spa

Paid Time Off (PTO) Program

Go Hilton Travel Discounts

Tuition Reimbursement

Guild Education Program

• Medical/Dental coverage begins on the first of the month following 60 days of employment

Here's what you'll do during a typical day:

Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special

Prepare and serve beverages: Mix, garnish, and serve drinks according to recipe standards, ensuring accuracy and satisfaction

Maintain bar operations: Stock and organize bar supplies, including beverages, glassware, and perishables, for seamless service

Process payments efficiently and accurately: Use the point-of-sale system to correctly handle cash, credit/debit cards, gift certificates, and vouchers

Monitor product quality: Manage inventory and ensure the freshness and quality of all beverage-related items

Address guest concerns professionally: Manage situations involving intoxicated guests with care and respect, ensuring a safe environment

Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!