Pool Server

Pool Server Job Duties & Responsibilities

Greeting guests in a friendly and courteous manner and explaining all specials, promotions and food items on the menu to guide the guest(s) through their dining experience.

Server Responsibilities:

• Guiding guests through the menu tour to answer questions about ingredients and preparations. Discuss daily specials in a suggestive manner to upsell.
• Recommending additional food and beverages to compliment selected items to enhance the dining experience.
• Take full guest orders to best service meal, using guest check and repeating order back to guest for confirmation.
• Enter order into computer point of sale system, using correct lounge numbers, table number, seat numbers and cover counts
• Ensuring the guest needs are met, including keeping beverages full, providing additional condiments and/or food items, and checking back with guests during their meal for guest satisfaction
• Suggestively upselling of desserts at the completion of their entrees along with the appropriate after dinner beverages, including coffee, specialty coffees or after dinner cocktails.
• Presenting an accurate check in a timely manner upon completion of the meal.
• Collecting payment and providing change in a timely manner.
• Balancing end-of-day paperwork, including cash, credit card and due backs with minimal errors, overages or shortages.
• Completing side work in accordance to guidelines established by MOD.
• Supporting other areas of the restaurant as necessary to ensure the full dining experience of each guest.
• Maintaining a complete knowledge and understanding of menu items throughout service and when changes are instituted by MOD and/or Chef for understanding of ingredients and preparations to best answer guests’ questions.
• Be on-time to one’s scheduled shift.

Job Requirements

The ideal Server candidate will have at least one year of server experience, exceptional communication skills, and a passion for delivering excellent service. The minimum qualifications for this position are:

• Minimum of 18 years of age to serve alcoholic beverages.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Must be willing to and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays.
• Ability to transport large trays weighing up to 30 pounds through a crowded room on a continuous basis throughout shift.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.
• Must have a valid Responsible Beverage Service certification through the state of California or be capable of obtaining certification prior to starting first shift.
• Must have a valid Riverside County Certified Food Handlers Card or be capable of obtaining one prior to starting first shift.