Practice Assistant Senior

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Full Time Onsite
Monday -Friday
9am to 5:30pm

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level). Actual job duties may vary by Department. The purpose of a Patient Services Coordinator is to provide a range of services and support to patients, families, and healthcare providers.

Education
High School Diploma or Equivalent required

Experience
Office experience 3-5 years required

• Managing patient insurance Referrals and Prior Authorization process
• Ensuring the office operates smoothly and efficiently and maintaining office equipment
• Coordinator patient appointment in Book-It and manage providers and NP appointment calendars
• Schedule Medical and Oncology infusions in Opt-In to achieve available bed and Nurse time for patient appointment
• Handle incoming patient inquiries, via phone, email or in person
• Coordinate appointments for doctors, nurses, and other healthcare professionals
• Coordinator scan for patient including all images
• Ensure patient privacy and confidentiality in accordance with healthcare regulations
• Strong organizational and multitasking skills to effectively handle complex multiple tasks and patients simultaneously.
• Exceptional interpersonal communication skills to liaise between patients, healthcare professionals, and insurance companies, and to handle patient concerns and inquiries.
• Attention to detail to ensure accurate record keeping, scheduling of appointments,
• Good computer literacy to use various databases and software for documentation and communication.
• Understanding medical terminology and healthcare procedures to communicate effectively with medical staff and patients.
• Strong customer service skills to ensure patient satisfaction.
• Ability to work well under pressure and adapt to changing situations, as healthcare environments can be fast-paced and unpredictable.
• Participate in training and professional development opportunities to continuously improve skills and knowledge in healthcare practices and customer services techniques.
• Block /update provider template in Epic
• Coordinator payroll in UKG

Patient Service Coordinator Skills

• Strong interpersonal and communication skills
• Ability to multitask
• Organization and critical thinking Skills
• Knowledge of office procedures
• Excellent customer service skills
• Strong organizational abilities
• Knowledge of healthcare regulations

Knowledge, Skills and Abilities

• Strong technology and MS office skills-Advanced Outlook, Word, Excel, PowerPoint
• Knowledge of office operations and standard and understanding of office procedures, including filing and copying, scanning, printing and faxing
• Ability to use the phone system, manage more non-routine phone calls and triage issues as appropriate
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails memos, and letters) and taking complete and accurate messages
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocol and work within systems
• Ability to proofread and edit written documents

Onsite

32 Fruit Street

40

Regular

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework