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The Practice Manager plays a pivotal role in leading the people agenda, ensuring the Practice is supported by a highly skilled, motivated workforce. With a strong focus on talent management, development, and coaching, the role is responsible for driving engagement and enabling individuals to perform at their best. By building capability within agile product teams and creating opportunities for personal growth and stretch assignments, the Practice Manager will develop robust talent pipelines and support long-term succession planning.
This role is central to defining goals, shaping future ways of working, and delivering a reimagined operating model enabled by innovative technology and agile practices. The Practice Manager will provide consistent, inspirational people leadership — fostering a culture of continuous learning, high performance, and community. Through leading and inspiring people, role modelling values and behaviours, empowering teams, and managing and recognising performance, they will build capability, support delivery, and drive continuous improvement to create sustainable success.
Working closely with senior leadership, the Practice Manager will lead a team and oversee wider resource planning, including third-party support. They will create an inclusive, psychologically safe environment where individuals feel confident to share ideas and challenge thinking. With strong stakeholder management, commercial awareness, and a focus on risk management and customer outcomes, the Practice Manager will ensure delivery excellence while using data and insight to inform strategic decision-making and drive meaningful business impact.
We operate on a team-led hybrid approach with at least 2 to 3 days a week in the Coventry office.
As an experienced leader who is passionate about coaching and empowering others to make decisions that lead to great outcomes, you’ll have the ability to create a culture of continuous improvement and will lead, inspire and grow the capability of your team.
For this role you’ll need to have:
Experience in these areas would be helpful:
In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.
Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you
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