Practice Telephonic Triage RN - Peds

Join Our Team as a Practice Telephonic Triage Registered Nurse!

At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients.

Join us in our mission to advance healthcare and improve lives. Apply today and be part of a team that is passionate about making a difference.

We offer career growth opportunities, and a comprehensive benefits package.

Location:

• TriHealth Glenway Peds – at 6350 Glenway Ave, Cincinnati, OH 45211

Work Schedule:

• Full - Time (72 hours bi-weekly)

• Day Shift – Mon 7:45am-5:15pm, Tues 12:00pm-7:00pm, Wed OFF, Thurs 7:45am-5:15pm, & Fri 7:45am-5:30pm.

• There is a weekend rotation. Saturday (every 3-4 weekend, 8am-1pm) and Sunday (every eighth or nineth 9am-12:30/1pm).

Incentives & Benefits:

We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.

https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

• Associate's Degree in Nursing (Required)

• 2 - 3 years Clinical Nursing (Required)

• Acute Care

• Strong Computer Skills

• Ability to type and talk at the same time

• Knowledge, judgment, and skills derived from the principles of Biological,
  Physical, Behavioral, Social, and Nursing sciences.

• Registered Nurse RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire Required

• Basic Life Support (BLS) Upon Hire Required

Job Overview:

• The Telephonic Triage RN is responsible for providing nursing care services to assigned practice(s)/specialty(s). Completes bio-psychosocial telephonic assessment using approved clinical protocols to triage patient needs and provide best course of action or patient disposition. This role serves as a patient/caregiver advocate and acts as a communication link between the patient/caregiver, physician, pharmacy, and or hospital using approved system platforms for communication. This role has a strong working knowledge of patient needs that are emergent and require immediate attention, urgent, and non-urgent. This role utilizes best practices in documentation to ensure communication is efficient, concise, and timely. The goal is to provide first call resolution. This role understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.

Job Responsibilities:

• Coaching/Development: Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer to peer coaching.



• Interdisciplinary Collaboration: Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, first call resolution, when in scope. When applicable, ensures all messages sent to providers have complete and accurate information. Implements changes in nursing practice/patient care that have resulted from quality of care activities.

• Operations Management: Operating in "Ready" mode during work hours with minimum utilization of "AUX/Not Ready". Goal is <20% of total time staffed. Completes patient hand-offs to healthcare team/providers concisely and accurately using SBAR. Completes assigned work requirements utilizing critical thinking and clinical protocols during assessment and triage of patient call/message.

• Patient Engagement: Utilizes key tools such as AIDET+P, HEARD Model, scripting, and workflows to create a standard patient experience across the system. Proactively handles complaints and escalates patient grievances to practice or appropriate leader.
  Quality/Safety/Satisfaction: Assesses and triages patient status via phone and EHR. Utilizes approved clinical protocols to support patient disposition or clinical advice. Reviews health maintenance and or specialists documentation/flowsheet. Provides education materials per guidelines.

• Relationship/Culture: Performs activities that maintains specialty/department specific models of care, systems, policies, approved clinical protocols, and cultural norms that deliver superior patient care. Participates and supports collaborative relationships among the healthcare team and providers. Supports diversity and utilizes cultural competency and age appropriate care when interacting with patients and caregivers.

Working Conditions:
Bending - Occasionally
Climbing - Occasionally
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs. - Occasionally
Lifting <50 Lbs. - Rarely
Pulling - Occasionally
Pushing - Occasionally
Reaching - Consistently
Reading - Consistently
Sitting - Frequently
Standing - Occasionally
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Frequently
Visual Acuity: Far - Rarely
Visual Acuity: Near - Consistently
Walking - Occasionally

Job Keywords: Registered Nurse, Nurse, Pediatrics