Pre-Access Specialist BCT/BMT, University Hospital, 7:30a-4:30p

Primary Location:

University Hospital - UMC

Address:

530 South Jackson Street
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

About UofL Health:
UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and Purpose
The Pre-Access Specialist will coordinate patient orders received from physician offices and internal ancillary departments assuring appropriate distribution to the servicing department. Reviews 100% of all scheduled procedure orders for accuracy including physician signature, test/procedure to be performed, date and diagnosis, calls physician office to clarify order as needed, and indexes order to the account.
Coordinates patient encounter utilizing multiple system applications: various registration applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.

Essential Functions:

Manages all orders received by fax, physician EMR or other sources and scans into appropriate hospital electronic patient medical record
Indexes orders accurately and review physician signature, test/procedure to be performed, date and diagnosis for accuracy
Answers and responds to external and internal phone calls in a timely manner
Checks and responds to emails in a timely and professional manner
Meets or exceeds productivity standards in the completion of daily assignments and accurate production
Supports goals of department/organization
Works as a team player by enhancing team effectiveness, supporting and assisting team members, the department and/or the organization
Knows procedures, times preparations, locations, physicians performing specific procedure and any special instructions associated with any procedure
Provides excellent customer service to internal and external customers using ADIET method
Maintains an organized and efficient work area
Transmits all patient documents accurately and in a timely manner.

Other Functions:

Takes responsibility for maintaining accountability for improving job knowledge and skills
Maintains a professional image by observing “on stage” behaviors and keeping “off-stage” behaviors (e.g., personal conversations, use of telephone, eating, etc.) away from patients and visitors
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned

Additional Job Description:

Job Requirements
(Education, Experience, Licensure and Certification)
Education:

High School Diploma or equivalent required

Experience:

PC literacy, must be able to type 30 wpm with a 95% accuracy (required)
At least one year of patient access (preferred)
Demonstrated knowledge of medical terminology (preferred)

Job Competency:
Knowledge, Skills, and Abilities critical to this role:

Team – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome
Critical Thinking – ability to think through issues and identify appropriate options
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Language Ability:

Must be able to communicate effectively in both verbal and written formats.
Speaking — Talking to others to convey information effectively.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Reasoning Ability:

Ability to break down problems or tasks; scanning prior knowledge and experience to identify causes and consequences of events
Demonstrates the ability to understand instructions and underlying principles.
Ability to reason and make sound judgments.

Computer Skills:

Proficient in the use of EMR and Microsoft Office Suite
Able to utilize appropriate computer systems to perform ICD-10 code look up.

Additional Responsibilities:

Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:
At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:

Honoring and caring for the dignity of all persons in mind, body, and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening, and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of UofL Health

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