Pre-Deployment Specialist

Pre-Deployment Specialist

Job description

We are a rapidly growing technology company specializing in point-of-sale payment processing and delivery integrations for brick-and-mortar stores. Our unique partnerships with DoorDash, GrubHub, and Uber Eats are only getting stronger, just like the many other partnerships we’ve forged across our industry.

Our team in Westlake Village is a small but growing group of driven and accountable individuals, and we are dedicated to helping our clients efficiently with a white-glove approach. Do you like to help business owners thrive? Do you want to be a part of a fast-growing company that specializes in California-based merchants? Do you enjoy working with new technology or do you excel in customer service roles? Do you want to be a part of our next expansion?

Summary:

The Pre-Deployment Specialist plays a critical role in staging, configuring, and quality-assuring all technological equipment prior to field deployment. This position supports both the technical and logistical sides of our operation to ensure smooth installations in the field.

What You’ll Do:

• Configure, program, and test credit-card terminals, registers, printers, and scanners prior to deployment.
• Collaborate with internal teams and external partners to verify optimal hardware and network configuration.
• Conduct comprehensive QA checks on M1-R systems and peripherals.
• Package, label, and ship fully prepared deployment kits to field technicians.
• Identify and tag Return Merchandise Authorization (RMA) equipment as needed.
• Provide remote assistance to field technicians and Client Services regarding terminal or configuration issues.
• Support warehouse and assembly operations when required.

WHAT YOU’LL NEED:

• Basic understanding of computer systems, Windows 10/11, and network configuration (IP, routers, switches).
• Strong attention to detail and commitment to accuracy.
• Effective written and verbal communication skills.
• Time-management and multitasking ability in fast-paced settings.
• Physical capacity to lift 35 lbs unassisted.
• Proactive, self-motivated, and eager to learn from senior technicians.

POS360 is a Drug-Free Workplace. We take our commitment to maintaining a drug-free workplace seriously, and therefore, all candidates will be required to undergo a drug test as a condition for employment.

POS360 is an Equal Opportunity Employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience:

• Windows Software: 1 year (Preferred)
• Computer hardware: 2 years (Required)

Ability to Commute:

• Westlake Village, CA 91361 (Required)

Ability to Relocate:

• Westlake Village, CA 91361: Relocate before starting work (Required)

Work Location: In person