Pre-Sales & Product Manager

JOB TITLE: Pre-Sales & Product Manager – Intellect-iLearn & Intellect-HRMS (EGYPT REMOTE)

PURPOSE OF JOB

To own end-to-end customer-facing solutioning and product success for Intellect-iLearn and Intellect-HRMS by leading discovery, solution design, demonstrations, proposals (RFI/RFP), and acting as the bridge between Sales, Delivery, and Product/Engineering. This role ensures deals close with correct scope and value, while continuously improving product roadmap, packaging, and competitive positioning based on market feedback.

JOB CONTEXT / DIMENSIONS

· Operates across the company as the single owner for both pre-sales execution and product feedback loop for Intellect-iLearn and Intellect-HRMS.

· Engages enterprise and government clients, often in regulated / tender-based environments (RFI/RFP).

· Coordinates internally with Sales, Delivery/Implementation, Product/Engineering, Marketing, and senior leadership to align solution scope, feasibility, and messaging.

· Maintains deep awareness of EdTech/L&D and HR Tech trends, competitor moves, pricing/packaging, and buyer requirements across UAE and GCC.

KEY RESPONSIBILITIESA) Pre-Sales / Solution Consulting (Core)

· Lead customer discovery sessions to capture business, functional, and technical requirements for both products; translate them into solution scope and approach.

· Design tailored solutions including architecture, integrations, security, data migration, and implementation phasing.

· Develop high-quality technical proposals, RFI/RFP responses, and documentation (assumptions, scope, exclusions, risks, dependencies).

· Deliver executive presentations, product demonstrations, workshops, and proof-of-concepts; tailor storylines for different stakeholders (HR, L&D).

· Support Sales through the full cycle: qualification, value articulation, pricing inputs, negotiation support, and handover to delivery.

· Ensure alignment with internal delivery and engineering teams on feasibility, effort sizing, timelines, and solution constraints.

B) Product Management (Added) — Intellect-iLearn & Intellect-HRMS

· Own and maintain product roadmaps (quarterly and semi-annual), aligned with market needs, pipeline insights, and strategic priorities.

· Convert customer and stakeholder input into clear product requirements (PRDs / user stories), acceptance criteria, and prioritization; run backlog grooming with Engineering.

· Define product packaging, feature tiers, add-ons, integrations, and solution bundles; collaborate on pricing/positioning with Sales & Marketing.

· Drive release readiness: demo scripts, product enablement assets, playbooks, and internal training for Sales and Delivery.

· Track product KPIs (adoption, usage, churn reasons, implementation success, NPS/CSAT signals) and propose improvements accordingly.

· Run structured win/loss analysis to identify product gaps, competitive differentiators, and messaging improvements.

C) Client & Stakeholder Management

· Act as the technical/product point of contact during pursuits and early onboarding alignment.

· Build and maintain strong relationships with prospects, clients, partners, and internal stakeholders.

· Coordinate cross-functional collaboration to ensure consistent messaging and smooth handover from sales to delivery.

D) Process Excellence & Knowledge

· Develop and refine reusable pre-sales assets (discovery templates, demo environments, proposal packs, ROI/value models).

· Stay current on LMS/LXP, HRMS/HCM, analytics, AI capabilities, and relevant enterprise standards and procurement expectations.

· Identify opportunities for cross-selling and upselling across MBME Group offerings in coordination with BU owners.

AUTHORITIES

· Authority to design and propose end-to-end solutions for Intellect-iLearn and Intellect-HRMS that meet client requirements and align with MBME Group capabilities.

· Authority to develop technical proposals, RFI/RFP responses, and supporting documentation.

· Authority to lead client demos, workshops, and proof-of-concepts as the product/solution representative.

· Authority to collaborate with internal teams to validate feasibility and propose roadmap improvements (subject to governance approval).

· Authority to develop and improve pre-sales processes, templates, and best practices.

WORK CONTACTS (INTERNAL & EXTERNAL)

Contacts (inside and outside the group)

How Often

Method of Contact

Purpose of Contact

Sales Teams & Business Unit Directors across Subsidiaries

Daily

Meetings, phone calls, e-mails, collaboration tools

Collaborate on client engagements, provide technical support, strategize on opportunities.

Product Development / Engineering Teams

Regularly

Meetings, phone calls, e-mails

Validate feasibility, align on requirements, provide feedback from sales cycles.

Delivery / Implementation Teams

Regularly

Meetings, phone calls, e-mails

Align on scope, implementation approach, handover readiness, and success criteria.

IT / Infrastructure Teams

As required

Meetings, phone calls, e-mails

Discuss hosting, security, SSO, integrations, and technical constraints.

Marketing Teams

As required

Meetings, phone calls, e-mails

Align on messaging, positioning, collateral, and campaigns.

Senior Management (Group Director of Sales & Marketing)

Regularly

Meetings, phone calls, e-mails, reports

Provide insights, pipeline support, win/loss and roadmap recommendations.

Clients

Regularly

Meetings, phone calls, e-mails, presentations

Understand needs, present solutions, build trust and alignment.

Prospective Clients

As required

Presentations, demonstrations

Support pursuits and showcase capabilities.

Partners and Vendors

As required

Meetings, phone calls, e-mails

Coordinate joint solutions and stay updated on partner capabilities.

Industry Events and Conferences

Periodically

In-person attendance

Networking and market intelligence gathering.

JOB PREREQUISITES (REQUIRED)Education

· Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.

Experience

· 6–10+ years total experience with at least 4+ years in Pre-Sales / Solution Consulting / Sales Engineering for B2B SaaS or enterprise platforms.

· 2+ years in Product Management (or demonstrable product ownership responsibilities) for software products.

· Proven track record supporting enterprise pursuits: discovery → proposal → demo/PoC → closure.

Domain & Technical Capability

· Strong understanding of LMS/LXP concepts: learning delivery, content standards, assessments, and reporting/analytics.

· Strong understanding of HRMS/HCM concepts: employee records, organizational structure, leave, onboarding, performance, and common integrations.

· Solid grasp of SaaS/cloud fundamentals including environments, SSO (SAML/OAuth), API concepts (REST), role-based access, and common enterprise integration patterns.

· Ability to translate complex requirements into clear solution scope and product requirements (PRDs/user stories).

Core Skills

· Excellent verbal and written communication; confident presenting to C-suite and senior stakeholders.

· Strong workshop facilitation and stakeholder management.

· Analytical, structured problem-solving; able to manage multiple priorities in a fast-paced environment.

· Proficiency in CRM and sales productivity tools.

Job Type: Full-time