Pre-Service Specialist (Patient Access)

Summary of Position:

This job description provides information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

The Pre-Service Specialist I (PSS) is responsible for answering scheduling phone calls and scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team. The PSS pre-registers patients, verifies insurance eligibility, informs patient of financial responsibility, and collects pre-service payments. The PSS works in a call center environment and provides exceptional service to patients, colleagues, and providers of Saratoga Hospital.

Primary Job Responsibilities

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the position. Primary job responsibilities constitute approximately 90% of the positions work. To be successful, individuals must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined in this position description.

Pre-Service Specialist Responsibilities:

• Answers scheduling phone calls for assigned clinics or modalities within a scheduling POD. Responsible for accurately scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team.
• Pre-registers patients and verifies insurance eligibility.
• Informs patient of financial responsibility and collects pre-service.
• Maintain a strong customer focus while working collaboratively within POD/Team to meet multiple demands and high-volume patient scheduling needs.
• Meets Patient Engagement Center service standards, and Saratoga Hospital FAMILY Caring Standards.
• Meets established job performance standards for position.
• Cross-trained in Operator Responsibilities, provides support as needed including:
• Answers phone calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller, answer questions of the caller, transferring the caller to the appropriate destination, and transcribing messages.
• Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals, and other tasks.

Minimum Qualifications:

Education, Training & Experience

• Associates degree preferred or comparable experience
• Experience working in a medical office or hospital patient access or customer service setting
• Medical terminology understanding
• Experience using a ‘windows based personal computer’ with proficient keyboard entry using a mouse as well as multiple computer programs

Certifications / Licensure

• CHAA (Certified Healthcare Access Associate) Certification Preferred

Salary Range: $17.25 - $27.45
Pay Grade: 17
Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.