Preboarding Operations Manager, Recruitment, Hybrid, Baptist Jacksonville

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Preboarding Operations Manager, Recruitment, Hybrid, Baptist Jacksonville

The Preboarding Operations Manager leads the day-to-day operations of the onboarding function, ensuring a seamless, compliant, and high-quality experience for new hires, internal transfers, and stakeholders. This role provides leadership to the onboarding team, drives process improvement initiatives, and ensures adherence to organizational standards, regulatory requirements, and service expectations.

In close partnership with Talent Acquisition, Human Resources, hiring leaders, and cross-functional teams, the Onboarding Operations Manager ensures timely pre-employment processing, clear communication, and a best-in-class transition from candidate to employee.

Preboarding Operations Manager, Recruitment, Hybrid, Baptist Jacksonville Job Responsibilities:

Operations Management

• Lead end-to-end onboarding operations, ensuring timely processing and readiness for all new hire start dates

• Develop, implement, and maintain standardized workflows, procedures, and service level expectations

• Monitor onboarding metrics, productivity, and service delivery to drive operational effectiveness

• Identify process gaps and implement continuous improvement strategies to enhance efficiency and candidate experience

• Collaborate with HR, Talent Acquisition, Employee Health, Payroll, and department leaders to coordinate onboarding activities

Team Leadership & Development

• Lead, coach, and develop onboarding team members to support performance, engagement, and growth

• Establish clear performance expectations, service level agreements, and productivity benchmarks

• Oversee workflow distribution and capacity planning to ensure appropriate coverage

• Foster a culture of accountability, service excellence, and continuous improvement

Compliance & Auditing

• Conduct regular audits to ensure onboarding documentation meets regulatory, accreditation, and organizational standards

• Ensure accuracy and completeness of employee records, licensure, certifications, and pre-employment requirements

• Maintain compliance with internal policies and state and federal regulations

• Implement corrective actions and training based on audit findings

Stakeholder Collaboration

• Serve as a primary liaison between onboarding, leadership, and operational departments

• Provide guidance to hiring managers on onboarding requirements, timelines, and best practices

• Support organizational initiatives, system implementations, and process changes impacting onboarding

Reporting & Strategic Support

• Track and analyze key performance metrics (e.g., time-to-start, onboarding cycle time, candidate satisfaction, error rates)

• Prepare operational reports and provide recommendations for strategic improvement

• Support workforce planning by identifying onboarding capacity needs and operational risks

Candidate Experience

• Champion a positive, organized, and supportive onboarding experience

• Ensure proactive, clear communication throughout the onboarding journey

• Address escalations and resolve complex onboarding issues to ensure timely starts

• Monitor candidate engagement and satisfaction, identifying opportunities to enhance the experience and reduce onboarding friction

• Partner with Talent Acquisition and HR leadership to align onboarding practices with organizational values and employer brand

• Drive consistency to ensure a professional and welcoming experience for every new team member

New Team Member Orientation & Integration

• Oversee the execution of new team member orientation to ensure an engaging and informative experience

• Ensure new hires are equipped with the tools, knowledge, and resources for a successful start

• Collaborate with HR and operational leaders to align orientation content with organizational priorities and compliance requirements

• Continuously evaluate and improve orientation effectiveness based on feedback and performance metrics

• Ensure consistency in orientation delivery across locations and departments

Experience Requirements:

• Minimum of 3 years of progressive experience in onboarding, HR operations, talent acquisition operations, or a related function

• Minimum of 2 years of leadership or supervisory experience

• Experience managing high-volume, process-driven operations with multiple stakeholders

• Strong knowledge of onboarding processes, employment documentation, and regulatory compliance

• Proven ability to lead teams, manage performance, and drive accountability

• Strong process improvement and operational efficiency mindset

• Ability to analyze data and use insights to drive decision-making

• Excellent organizational and time management skills in a fast-paced environment

• Strong interpersonal and communication skills

• Ability to manage escalations and resolve complex issues effectively

• High attention to detail with a strong focus on accuracy and compliance

• Experience in a healthcare or highly regulated environment

• Experience supporting enterprise or multi-site organizations

• Experience designing or improving onboarding or employee transition programs

• Experience with applicant tracking systems or onboarding platforms required

• Workday experience preferred

• Proficiency in Microsoft Office (Excel, Word, Outlook)

Education and Certification Requirements:

• Bachelor’s degree in human resources, business administration, healthcare administration, or related field

• SHRM-SCP preferred

• SPHR preferred

Primary Location:

Downtown - Howard Building