PREMIER ACCOUNT ADMINISTRATIVE ASSISTANT

Wiginton Fire Systems is seeking a Premier Account Administrative Assistant at our Corporate office.

Wiginton Fire Systems proudly stands as a 100% employee-owned company within the fire protection industry, steadfast in our commitment to delivering top-tier solutions to our valued clients. We are actively seeking a dedicated and detail-oriented individual to join our esteemed team in the role of Premier Account Administrative Assistant.

Our ideal candidate is genuinely eager to learn and grow with us. With over 50 years of awesome history, we're more than just a workplace – we're building a legacy. If you're keen on being part of our ongoing success story and creating your meaningful career journey, then Wiginton Fire Systems is the perfect place for you. Come join us and let's shape the future of fire protection together with enthusiasm and purpose!

To be considered for this position, candidates must have administrative experience in the construction industry. Those with administrative experience specifically in fire protection or the fire sprinkler trade will be regarded as highly qualified. While all applicants may apply, unqualified candidates may not be contacted.

Position Summary
The Premier Account Administrative Assistant provides professional administrative and operational support to the Vice President of Service and the Premier Account Customer Service Representative. This position plays a key role in monitoring and managing assigned Premier Accounts, assisting with communication, marketing efforts, financial reporting, and analysis. The role also supports branch Service and Inspection departments as well as Corporate Management to ensure accuracy, efficiency, and exceptional customer service.

Key Responsibilities

• Monitor and manage Premier Account billings received from branches, including reviewing invoices, uploading documents to customer platforms, and coordinating with branch Service and Inspection departments.
• Manage and distribute information from the company’s On-Call system; update on-call spreadsheets as needed.
• Maintain and update monthly Premier Account inspection purchase orders within the enterprise software system.
• Process and distribute incoming emails and requests from third-party systems such as Maximo, Ariba, Service Channel, and Facility Source.
• Communicate updates from Premier Accounts to appropriate branch personnel, including new or closed store notices, invoice discrepancies, and overdue lists.
• Set up new Service and Inspection customers within the company’s ERP system.
• Provide support to branches with service and inspection credits and assist with accounts receivable collections on past-due accounts as needed.
• Support corporate phone coverage and other administrative duties as assigned.
• Collaborate with internal departments to ensure seamless communication and consistent account management.

Required Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 2–5 years of experience in an administrative or customer support role, preferably in a service, construction, or corporate office environment.
• Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Excellent organizational, verbal, and written communication skills.
• Strong attention to detail and ability to meet strict deadlines.
• Capable of handling multiple tasks simultaneously in a fast-paced environment.
• Demonstrated integrity, professionalism, and a proactive approach to problem-solving.
• Ability to work independently and collaboratively within a team.

Preferred Qualifications

• Experience with Microsoft Dynamics GP or similar enterprise resource planning (ERP) software.
• Familiarity with third-party client management systems such as Maximo, Ariba, Service Channel, or Facility Source.
• Background in service industry operations, billing, or customer account management.

Physical and Mental Demands

• Primarily a sedentary role; requires consistent use of a computer and office equipment.
• Requires ability to communicate clearly and maintain focus in a deadline-driven environment.
• Must be able to remain mentally alert and organized during repetitive tasks.

Benefits:

• Own a Piece of the Pie: Become an employee-owner and share in the company's success. This isn't just a job; it's an opportunity to build long-term wealth and directly benefit from your contributions.
• Secure Your Future: Plan for a comfortable retirement with our generous 401(k) plan, complete with company matching to help your savings grow faster.
• Comprehensive Health & Well-being: Enjoy peace of mind with our top-tier health, dental, vision, and life insurance coverage. We've got you covered so you can focus on what matters most.
• Protection When You Need It Most: Protect your income with short-term and long-term disability insurance, which provides a safety net in case of unexpected events.
• Take Control of Your Healthcare: Manage your healthcare expenses wisely with our flexible spending account, allowing you to use pre-tax dollars for eligible medical costs.
• Recharge and Pursue Your Passions: Enjoy generous paid time off to relax, explore your interests, and maintain a healthy work-life balance. We value your time and want you to be your best inside and outside of work.
• Get Rewarded for Your Well-being: Prioritize your health and get rewarded for it! Our Wellness Rewards program offers incentives for healthy habits, making it easier and more rewarding to live a healthy lifestyle.