Premium Lifestyle Concierge - Arabic & English Speaking Riyadh

Deliver seamless, world-class lifestyle experiences for high-net-worth Arabic-speaking clients - anytime, anywhere.

As a Dedicated Lifestyle Virtual Concierge, you will become the trusted right hand to a portfolio of high-net-worth individuals, managing every aspect of their lifestyle needs with discretion, efficiency, and a deeply personalized approach.

From securing last-minute reservations at the world's most sought-after venues to curating bespoke experiences and handling complex requests, you will act as a single point of contact, ensuring every interaction feels effortless and exceptional.

This role is ideal for a service-driven professional who thrives in a fast-paced, high-touch environment and understands the nuances of luxury, privacy, and cultural expectations within the Middle Eastern market.

What you will be doing

• High-Net-Worth Client Relationship Management - Serve as the dedicated lifestyle partner for a select portfolio of high-net-worth clients. Build long-term, trust-based relationships, anticipating needs and delivering highly personalized, discreet service at every touchpoint.
• End-to-End Lifestyle Concierge Services - Manage a wide range of lifestyle requests including dining reservations, entertainment, events, shopping, gifting, wellness, and day-to-day personal assistance. Handle complex, last-minute, and high-pressure requests with calm efficiency.
• Luxury Experience Curation - Design and deliver bespoke lifestyle experiences tailored to individual client preferences - from exclusive access and VIP events to once-in-a-lifetime moments. Continuously seek opportunities to elevate and personalize each experience.
• Arabic Market Expertise & Cultural Awareness - Provide seamless service in both Arabic and English. Apply strong cultural understanding of Middle Eastern clients, including expectations around privacy, discretion, family dynamics, and service etiquette.
• Global Network & Supplier Management - Leverage and grow a network of premium suppliers, partners, and venues globally. Negotiate access, priority bookings, and VIP privileges to deliver exceptional value and exclusive experiences.
• Virtual Service Excellence - Operate as a highly responsive, digitally savvy concierge across multiple communication channels (phone, email, messaging). Deliver fast, accurate, and polished communication at all times.
• Collaboration & Quality Delivery - Work closely with internal teams to ensure a seamless, end-to-end service experience. Maintain accurate records, ensure compliance standards are met, and actively identify opportunities to introduce additional lifestyle services.

What We're Looking For

Experience

• Minimum 3+ years' experience in luxury concierge, lifestyle management, hospitality, or high-end customer service
• Proven experience supporting high-net-worth or VIP clients in a personalized, high-touch environment
• Demonstrated ability to handle complex, last-minute, and multi-faceted lifestyle requests
• Experience working in a virtual or remote service environment, managing clients across multiple channels
• Background in luxury travel or event coordination is advantageous

Skills & Knowledge

• Fluent in Arabic and English (professional working proficiency required)
• Strong understanding of high-net-worth client expectations, particularly within the Middle Eastern market
• Exceptional communication skills with a polished, professional, and service-driven tone
• Highly resourceful with the ability to source solutions quickly and creatively
• Strong organisational skills with the ability to manage multiple priorities simultaneously
• Commercial awareness with a natural ability to identify opportunities to enhance and upsell services
• High level of discretion, emotional intelligence, and cultural sensitivity

Desirable Certifications

• Hospitality or concierge-related qualifications (e.g. Les Clefs d'Or, hospitality diplomas)
• Exposure to luxury concierge platforms or CRM systems
• Background in luxury retail, events, or premium guest services environments

Benefits

• A competitive salary depending on experience, including a performance-based Bonus.
• Access to a world of professional lifestyle and travel networks - tap into a pool of knowledge
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
• Be part of our global, dynamic, and inclusive Team with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Work Location

This position is 100% office-based in Riyadh. Candidates must be willing and able to work full-time from our Riyadh office; remote or hybrid work arrangements are not available for this role.

Our Commitment to Diversity:

We promote diverse perspectives, cultures, and experiences. Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment. All aspects of our collaboration - from hiring to promotion - are based on performance, competence, commitment, and business needs.