Presales Engineer

About the Company

Dahua Technology is a world-leading video-centric AIoT solution and service provider. With over 23,000 employees and strong R&D capabilities, Dahua delivers innovative technologies and high-quality solutions across 180+ countries and regions. Focused on driving digital innovation and transformation for cities and enterprises, Dahua actively implements its Dahua Think#2.0 strategy, committed to enabling a smarter society and better living. The company supports urban development by enhancing management efficiency, enabling autonomous city operations, upgrading public safety systems, and advancing ecological governance. In the enterprise sector, Dahua focuses on strengthening security systems, increasing operational productivity, and enabling data-driven decision-making to help businesses thrive.

Responsibilities

• Introduce new product features to the Customer, help customer to select and configure products.
• Respond to customers, to help solve technical problems.
• Training technical staff of Customer’s, helps them improve the level of technology.
• Understand and consolidate customer demand for products, feedback to product department for product improvement.
• Cooperate with sales staff, analysis of the practical needs of customers, provide a complete project solution.
• To complete the project, the bidding work, to help customers make the tender documents, make project tender, according to the required standard.
• Assist sales to determine phase of the operation of the project to understand the real project status, forecast project risk and seek the solution.
• To coordinate resources, provide technical support.
• Visit the clients and promote the latest solutions.

Qualifications

• Experience in managing multiple products and initiatives simultaneously with appropriate prioritization.
• Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network, and industrial drone products.
• Ability to work autonomously with confidence and set a clear direction for strategic workstreams.
• The ability to communicate effectively with technical and non-technical specialists. With the ability to influence and generate buy-in across the organization.
• Proven ability to handle, analyze and synthesise qualitative and quantitative data to inform decisions.

Required Skills

• Good customer service skills and communication skills.
• Good at English communication.
• Have a valid driving license.