Principal Analyst, CSS Global SaaS & Apps Delivery, SaaS Apps

About Oracle Customer Success Services

Who better to support Oracle...than Oracle? Oracle Customer Success Services

Oracle delivers fully integrated technology and AI solutions spanning infrastructure and applications across every industry we serve, constantly raising the bar on what’s possible. But today’s organizations need more than just great technology to achieve lasting business outcomes.

For sustained growth and a competitive industry advantage, customers rely on Oracle Customer Success Services (CSS) for end-to-end expertise across their Oracle ecosystem. The customer-centric approach, integration with Oracle Product Development, and collaboration with partners that CSS provides helps organizations accelerate solution adoption, foster innovation, and obtain long-term value from their Oracle investments.

When business continuity is crucial and you need mission-critical support, Oracle Customer Success Services offers proactive guidance and preventative services delivered by a dedicated support team. This mission-critical support is to drive high availability across the entire Oracle IT stack—from applications, middleware, and database to servers, storage, and network devices.

Oracle Customer Success Services, delivers the high availability and mission-critical support businesses demands. A team of Advanced Support Engineers work closely with customers, both onsite and remotely, to provide 24/7 personalized support. The team combines the knowledge of customer environment and expertise from Oracle Support and Product Development, to help resolve critical issues.

Customer Success Services-Oracle SAAS - Fusion HCM Technical Analyst

Position Overview:

We are looking for Oracle Fusion HCM Technical Consultant with Overall 7 to 15 years of IT experience with at least 6 years of Fusion experience and remaining years of HCM domain experience in Oracle EBS. The selected candidates should be able to relocate to any one of the work locations (Bangalore, Hyderabad, Gurgaon) for forthcoming projects if selected, should also be willing work in shifts if required, our customers are spread across various countries.

• Expected to have very good functional & technical experience/knowledge in Oracle HCM Cloud Core HR, UK Payroll, Absence, Time & Labour, Talent Management, Benefits, Compensation, Security, Workflow modules and Oracle HCM Cloud Technical skills - Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, data loading tools (HDL, PBL), HCM Extract..
• Position is for a Support Analyst with a background in Oracle SAAS Suite of products
• Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
• The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
• It an opportunity to work with Cloud and On Premise customers. This work includes:
  • Work directly with Customers for
    • Advising on complex use of Oracle products
    • Resolving highly complex and mission-critical issues
    • Serve as Situation Manager on highly sensitive issues
  • Formal mentoring for promoting the technical and professional development of others
  • Creation/review of Knowledge Articles

Qualifications: Any professional qualification (BE/ B Tech/MCA/ MSc (Comp Science)).

• Must have Skills
  • 8+ Years Lead Position with 6 + Years in Fusion HCM and EBS HRMS Experience
  • Primary Skill Set:

HDL, Extracts, BI Publisher, Personalization, HCM Data Model

• Primary Module Skill Required

  1) Core HR, 2) Fusion Payroll, 3) Fusion Compensation 4) Fusion Absence

  • Secondary Module Skill Required

  1) Talent Management, 2) ORC 3) Fusion Time and Labor, 4) Fusion Benefits

Job Description

• Should have 5+ years of experience in Oracle HCM Cloud implementation & support.
  • Should have worked in 3 or more Oracle HCM Cloud implementation or support projects as a Techno Functional consultant.
  • As a Techno Fictional Functional consultant should have experience in implementing & Supporting Oracle HCM Cloud modules - Core HR, UK Payroll, Absence, Talent Management, Compensation and Benefits.
  • Should have hands exp. in Fast Formula, BI & OTBI Reports, Value Set, UDT and Personalization.
  • Should have exp. in workflow configuration using BPM.
  • Strong technical knowledge in Oracle HCM Cloud security setup is desired.
  • Should have Experience/Knowledge in Reporting, Data Migration and Interface/Integration development using HDL, PBL, HCM Extract, BIP, Web Service etc.
  • Should have exp. in client facing role and must have worked on Req. Gathering, Product Workshop & Demo, CRP, UAT etc.
  • Should have excellent communication, Project/stakeholder/team management skills and experience.
  • Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.

Job Responsibilities:

• The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
  • Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios
  • Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
  • Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis
  • Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts
  • Conduct training and knowledge sharing sessions
  • Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
  • Should have knowledge of localizations
  • Knowledge on Security setup would an added advantage.
  • Must have very good communication skills , Must be a team player, willing to learn new technologies
  • Must work in rotational shifts INCLUDING night shifts
  • Experience and Expertise in the following areas is seen as an advantage:
    • XML
    • Java, J2EE and Oracle ADF
    • SOA and Web Services
    • PL/SQL, Forms , Reports , Unix Shell Scripts
    • Discoverer , Workflow, BI Publisher / OTBI Reports
    • Java / JSP
    • Web ADI ,OAF , ADF
    • PaaS Integrations, OIC, SOA, Web Services
    • Javascript, jQuery, KnockoutJS, NodeJS , HTML, CSS, python
    • HCM Extract , HDL File Transfers
  • Exhibit effective analytical skills & organizational skills
  • Good command over spoken & written English
  • Interact directly with customers and follows through on all assignments and takes ownership of customer issues
  • Seeks innovative ways to improve the process of delivering solutions to customers
  • Strong written and verbal English communication skills; multi-lingual a plus

Others

Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.