Principal Consultant - Active Directory DC Ops Engineer SME

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At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Principal Consultant - Active Directory DC Ops Engineer SME
In this role, you will be responsible for designing, implementing, and supporting complex AD infrastructure, ensuring its availability, security, and performance. This role requires collaboration with other IT teams and stakeholders to ensure that Active Directory services are effectively integrated and aligned with the organization's goals.
Responsibilities

• Lead the design, implementation, and management of Active Directory infrastructure and related services, including DNS, DHCP, Group Policy, and LDAP.
• Develop and maintain AD architecture diagrams, documentation, and processes.
• Ensure that AD designs are scalable, secure, and aligned with industry best practices.
• Manage AD forests, domains, and trusts across multiple environments.
• Perform routine maintenance tasks, such as patching, updates, and health checks.
• Oversee the creation and management of user accounts, groups, and organizational units (OUs).
• Implement and enforce Group Policy Objects (GPOs) to secure the environment and manage configurations.
• Ensure that AD is configured and managed in compliance with security policies and regulations.
• Perform regular security audits, risk assessments, and vulnerability scans on AD environments.
• Implement and maintain security measures, including privileged access management, account lockout policies, and multi-factor authentication (MFA).
• Monitor and respond to security incidents involving AD, such as unauthorized access attempts or breaches.
• Work with other IT teams to integrate AD with other identity and access management (IAM) systems, cloud services (e.g., Azure AD, AWS IAM), and third-party applications.
• Collaborate with network, server, and application teams to ensure seamless integration and interoperability.
• Support migrations, consolidations, and upgrades of AD environments.
• Provide advanced troubleshooting and support for AD-related issues, including replication problems, authentication failures, and performance bottlenecks.
• Lead root cause analysis (RCA) for critical incidents and implement corrective actions.
• Provide mentorship and guidance to junior team members and IT staff.
• Create and maintain detailed documentation, including AD configurations, procedures, and policies.
• Conduct training sessions and workshops for IT staff on AD best practices and new features.

Qualifications we seek in you!
Minimum Qualifications / Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Good experience in managing Active Directory infrastructure and operations within a large enterprise environment.
• Deep understanding of Active Directory, including forests, domains, trusts, and replication.
• Expertise in AD security practices, including privileged access management, MFA, and auditing.
• Strong knowledge of Windows Server environments and related infrastructure.
• Experience with PowerShell scripting for automation and management of AD tasks.
• Familiarity with cloud-based identity services (e.g., Azure AD, AWS IAM) and hybrid AD environments.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.

Preferred Qualifications/ Skills

• Certification in Microsoft technologies, such as MCSA: Windows Server or MCSE: Core Infrastructure.
• Experience with Azure Active Directory or hybrid cloud environments.
• Familiarity with ITIL or other IT service management frameworks.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Strong commitment to customer service and delivering quality solutions.

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.