Principal Product Designer

JOB TITLE: Principal Product Designer

LOCATION: Remote, US

REPORTS TO: Head of Product Design

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 25,000 service locations, including 1 in 2 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected.

Sunbit was included on the 2022 and 2023 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights.

We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B (https://www.cbinsights.com/research-unicorn-companies)

The Role:

We’re seeking a Principal Product Designer to act as the strategic design leader for our Customer division. This role reports to the Head of Product Design and collaborates closely with the VP of Card and Customer Experience, and the Head of Product.

This isn’t just a design role- you’ll be the voice of the customer, shaping the end-to-end design of all card experiences, from the initial application to ongoing mobile and web usage. You will build and lead the user research function and influence key business outcomes for a high-growth company in a crucial new area of our business.

Requirements:

What You'll Do:

• Lead the Vision: Act as the strategic design partner to the VP of Cards and Head of Card Product, defining and executing a mobile-first design strategy to drive card acquisition and usage.
• Be the Customer's Voice: Build and scale the user research function within the Cards team. You'll implement systems for continuous qualitative feedback and conduct ad-hoc research to inform product strategy and roadmaps.
• Design End-to-End Experiences: Design for all card experiences, including the entire card application flow,, and all mobile and web card experiences, ensuring a seamless, responsive, and engaging design across devices.
• Drive Collaboration: Partner closely with the Cards and Customer Experience squads. You’ll deeply understand their KPIs and success metrics, ensuring your designs are aligned with business goals and user needs.

What You Bring to the Table:

• 7+ years of experience designing customer focused products.
• A seasoned product designer with a strong background in fintech or a similar fast-paced industry.
• A proven track record of leading end-to-end product design, from research and ideation to final execution and launch.
• The ability to act as a strategic partner, translating business goals into innovative and user-centric design solutions.
• Deep expertise in mobile-first design, with a strong understanding of what makes a great mobile experience.
• A collaborative leader who excels at building relationships and influencing stakeholders at all levels.
• Experience with user research methodologies and a strong commitment to a user-centered design approach.

Why Join Us:

• This is a unique opportunity to lead design for a major new product at Sunbit.
• You'll have the autonomy to build a new function, shape the design of a critical product from the ground up, and directly impact the company's growth.
• We offer a fast-paced, collaborative environment where your work will have a visible and meaningful impact on our business and our customers.

The Perks:

• Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024), #161 on Deloitte Technology Fast 500 list
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Cell Phone Stipend
• Team based strategic planning + Team owned deliverables

Core Values for Success at Sunbit:

• Serve others before self - Lead with empathy and customer focus, empowering teams through servant leadership and strategic alignment.
• Own the impact - Drive accountability with data-informed decisions that deliver measurable outcomes and long-term value.
• Connect genuinely- Build trust across functions to align teams and drive effective collaboration.
• Act fast - Foster a bias for action through rapid iteration, smart risk-taking, and agility.
• Include always - Champion inclusivity by embedding diverse perspectives into design and team processes.
• Innovate for good - Create meaningful customer value by leveraging innovation to support Sunbit’s mission.

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

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