Senior UX Designer, Telecom and Web

Patriot Mobile (PM) is America’s only Christian conservative wireless provider. We offer broad coverage on dependable, nationwide 4G or 5G LTE networks. We are committed to providing our members with reliable wireless service and exceptional support while relentlessly fighting for our shared values. Patriot Mobile donates a portion of every dollar earned to support organizations that fight for First Amendment Religious Freedom and Freedom of Speech, Second Amendment[ST1] Right to Bear Arms, Sanctity of Life, and the needs of our Veterans and First Responders.

Job Overview:

The UX Designer will report to the Vice President of Product and Fulfillment. The successful candidate will be responsible for the design of an evolving line of digital products including the company website and MyAccount, a mobile application, and product-specific applications used in B2B. The UX Designer will be responsible for guiding the user-centered design activities and establishing user experience strategic norms. This role will own digital user experience, information architecture, usability standards including compliance with ADA and user research. They will work closely with cross-functional teams, including engineering, design, marketing, and customer support, to deliver seamless and innovative digital experiences that meet our users’ needs and drive business growth.

Essential Functions and Responsibilities:

• Drive the UX Roadmap and strategy framework
• Lead design, design thinking, and partner with key leaders to demonstrate how design empowers the creation of better digital products
• Collaborate with Engineering key leaders to understand and identify tech possibilities and constraints
• Partner with Engineering key leaders to create new opportunities to develop tech capability that can enhance customer experience
• Champion the integration of best-in-class eCommerce design principles across digital channels
• Facilitate UX design reviews and drive for adoption of UX best practices
• Create high-level UX assets (workflow, customer journey map, prototype, etc.)
• Solve complex customer experiences while building beautiful, usable interfaces
• Maintain standards and consistency across all digital assets
• Work with technical teams at a fast pace
• Oversee outsourced user research at times
• Provide design recommendations backed with sound design reasons and solid customer-centric data
• Recommend experiences that optimize digital commerce flows across web and native platforms, improving ease of purchase and customer retention

Required Knowledge/Skills/Abilities:

• Demonstrated ability to lead highly technical, complex projects with cross-functional teams of strategists, designers, and engineers
• Outstanding interpersonal, communication, presentation, data analysis, and storytelling/ storyboarding skills
• Excellent collaborator and communicator
• Comfortable working in an ambiguous environment
• Exceptional portfolio of work spanning multiple design projects that represent complex experiences related to eCommerce. This portfolio must be available for review online
• Familiarity with Nielson Norman Group standards or similar standards

Education and Experience:

• Bachelor's degree in human-centered design, computer science, user research, or related work experience in eCommerce
• 4-7 years of experience in user experience, digital strategy, or product management
• 2+ years' experience working with Figma
• Excellent knowledge of Excel, Word, PowerPoint, and data base management
• Certifications in UX, design, design thinking or user research a plus

Physical Requirements:

• Must be able to stand or sit for extended periods of time.
• Must be willing to work in an office full-time.

Patriot Mobile is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment based on age, race, religion, color, disability, sex, sexual orientation, or national origin.

Job Type: Full-time

Pay: $135,000.00 - $155,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person