Principal Product Designer, Moneybot

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

Moneybot is the intelligence at the heart of Cash App — a conversational, AI-powered layer that helps people understand, manage, and move their money with confidence. It’s built to make finance feel more human: anticipating needs, surfacing insights, and connecting the dots between spending, saving, investing, and beyond.

Our team blends product design, motion, brand, and engineering to invent how intelligence shows up inside Cash App — from early prototypes to customer-facing features. We’re systems thinkers, storytellers, and builders, crafting the foundation for a new kind of financial experience.

We’re a maker-driven, demo-first team — we believe progress happens through showing, not just telling. Ideas become real through sketches, prototypes, and hands-on collaboration. It’s an environment built around momentum, creativity, and craft — where output and execution are celebrated as the path to learning and invention.

We’re looking for a Principal Product Designer to help craft the customer experience across AI in Cash App / Moneybot — shaping how intelligence looks, speaks, and feels. You’ll push the boundaries of product design in AI, helping define what trusted, intuitive, and emotionally resonant intelligence means for millions of customers.

Who you are

As a maker

• Help drive the end-to-end design of Moneybot's core experiences — from chat interactions and insights to intelligent product surfaces across Cash App.
• Translate complex systems (AI models, financial data, and customer intent) into clear, accessible, and emotionally resonant consumer experiences.
• Define the design language for proactive intelligence: how it behaves, responds, and builds trust.
• Collaborate closely with engineering, product, and research to prototype, test, and refine new interaction models.
• Raise the quality bar across every pixel and motion, crafting interactions that feel alive, useful, and unmistakably Cash App.
• Leverage AI in your toolset in a meaningful way.

As a design leader (without direct reports)

• Act as a cross-functional partner and thought leader, shaping the product vision with design-led strategy and systems thinking.
• Mentor other designers, fostering a culture of craft, clarity, and experimentation.
• Contribute to the evolution of Cash App's design system as it extends into conversational and generative interfaces.
• Influence priorities and direction across design, product, and engineering through storytelling and clear design rationale.

You Have

• 10–15 years of experience designing digital products, including deep IC impact on end-to-end product vision.
• A portfolio showcasing high-craft consumer products, product, and interaction design — ideally across complex, data-rich or AI-driven products.
• Experience designing for conversational, assistive, or intelligent interfaces is a plus.
• A history of influencing senior leadership and shaping multi-quarter product direction through design.
• Proven ability to partner closely with engineering and product teams to bring ambitious ideas to life.
• A prototyping mindset — whether through design tools, code, or lightweight experiments — using demos to think, test, and communicate ideas.
• Strong written and verbal storytelling skills — you design not just what people see, but how they understand it.