Principal, Product Innovation

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The Principal, Product Innovation leads the exploration of innovation opportunities and development of high-impact and differentiating product capabilities for Ensemble Health Partner. The selected candidate works closely with operational leaders to identify and evaluate innovation opportunities through wide variety of projects. They will be responsible for establishing processes to capture, evaluate, and groom new ideas into specific and measurable innovation opportunities and lead the team in driving innovation projects from inception to completion in a structured stage-gate innovation process. The Principal, Product Innovation develops business cases and closely works with executive leadership to prioritize and make critical decisions at various stages using Waterfall methodologies with awareness of multiple areas for fall out. A professional background in Healthcare Revenue Cycle is required as you will build a culture of innovation, collaboration, and ownership in the entire organization, drives awareness of innovation opportunities, and encourages others to generate innovation ideas.

Job Functions:

• Collaborate with operations and business leaders to solve complex problems, turn major pain points into high impact innovation opportunities, validate findings and conduct experiments.
• Develop and manage process to capture, evaluate and groom ideas received from stakeholders of all levels through formal submissions, discussions, and brainstorming sessions and build innovation pipeline.
• Conduct secondary research to stay up to date with emerging trends, latest technologies, and innovations in healthcare revenue cycle and generate new ideas and insights.
• Lead cross functional teams to drive innovation projects from conception through development of prototypes and experiments to evaluate feasibility and impact. Set foundation for full scale development of successful project and collaborate with technology leaders for handover.
• Develop and present business case and findings to innovation council of executive leaders to get approval for go/no-go decisions through various stages of an innovation project lifecycle.
• Recruit, build and manage an extended innovation team (including data engineers and data scientists).
• Cultivate an environment of innovation, collaboration, and ownership within team where everyone is encouraged to experiment and make advancements in promising innovations.
• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications:

• 7 to 10 Years of related experience
• Expert level in MS SQL
• Experience in Healthcare Revenue Cycle
• Long term project mindset- using Waterfall Methodology
• Bachelor's degree in Business Administration, Finance, Comp Science, Mathematics, Engineering, Healthcare Management or a related field. A Master's degree is a plus.
• Proven experience (5 years+) as a Business Analyst or similar role in the healthcare revenue cycle management domain.
• Subject matter expert with SQL and various data flows.
• Strong understanding of healthcare revenue cycle processes, including billing, coding, claims processing, and reimbursement methodologies.
• Proficiency in data analysis tools and techniques, such as Excel or statistical software.
• Familiarity with healthcare IT systems, such as EHRs, practice management systems, and billing software.
• Excellent analytical skills with the ability to interpret complex data sets and derive meaningful insights.
• Strong problem-solving abilities, with a focus on identifying root causes and proposing effective solutions.
• Exceptional communication skills, both written and verbal, with the ability to effectively present complex information to stakeholders at various levels of the organization.
• Detail-oriented and highly organized, capable of managing multiple projects and priorities simultaneously.
• Knowledge of healthcare regulations, compliance standards, and industry trends, such as HIPAA and value-based reimbursement models.

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Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble