Principal Program Manager, IT

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This role sits within the Office of the CDIO (Chief Digital & Information Officer) in the Information Technology division and is part of a multi-year technology transformation focused on advancing American Airlines’ corporate vision and mission. Our work is anchored in driving resiliency in delivery, excellence in engineering, and modernization of our technology landscape. In this role, you will bring structure, rhythm, and clarity to how the Office of the CDIO operates—driving alignment across portfolio management, financial planning, and culture-building efforts.
• You will help activate and standardize the Chief of Staff model, enabling consistent execution, communication, and decision-making across IT VPs by defining what “good” looks like and ensuring the right tools, processes, and operating cadences are in place—supporting transparent and effective information flow across all levels of the organization.

What you'll do

• Develop a strong working knowledge of the portfolio management being implemented and provide related industry trends and analysis to inform strategic planning and prioritization
• Analyze and interpret portfolio management data to prepare and deliver overall portfolio review to sponsors and stakeholders
• Deliver portfolio management following Agile methods and best practices while enabling continuous planning and reducing reactive work across the organization
• Proactively identify and develop/formulate solutions for managing dependencies, mitigating risks and resolving issues at program level
• Actively drive the analysis and ultimate disposition of all change requests impacting assigned program
• Provide thought leadership, review processes and provide efficiency recommendations for all aspects of portfolio management with an eye to sustaining and/or evolving the practice at American
• Responsible for partnering with leadership to prepare and deliver reporting, portfolio metrics and presentations
• Develop and maintain pro-active and constructive relationship with stakeholders by demonstrating an understanding of the business, associated requirements and set expectations accordingly
• Collaborate with business unit leads to prioritize work based on business value
• Act as escalation point for leaders and program managers and proactively resolve any issues that will have impact to the overall portfolio health

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 5 years of work experience in program/project management
• 3 years of experience scaling Agile to the program level or participating on a complex program as a business lead

Preferred Qualifications- Education & Prior Job Experience

• 7 years of applied work experience in program/project management
• Proven track record of managing large-scale projects across different functional workgroups
• Preferred experience with practical application of Organizational Change Management methods at a company-wide scale
• Experience working in a Chief of Staff capacity

Skills, Licenses & Certifications

• Proactive, organized, accurate, fast and detail-oriented with strong interpersonal, planning and time management skills
• Excellent leadership skills, including negotiation, critical thinking, management of company politics, building good relationships, coaching project managers and ability to think strategically and conceptually across projects to achieve lasting bottom-line results
• Strong facilitation and presentation skills with executive presence experience
• Proficient with Microsoft Office suite of products (specifically Powerpoint)
• Proficient in Aha Roadmap (for portfolio and program management)
• Adaptable and able to pivot strategies when project priorities shift
• Comfortable working in a fast-paced, dynamic environment with competing priorities
  

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Type