Principal Program Manager, IT

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Office of the CDIO (Chief Digital & Information Officer) within the Information Technology Division, directly supporting Workforce Strategy and Technology Transformation.
• As a member of this team, you will be part of a multi-year technology transformation program where we are focused on reimagining the American Airlines Technology organization in many ways, anchored by our corporate vision and mission.
• In support of our core values (Resiliency in Delivery, Excellence in Engineering, and Modernizing Technology), you will be working directly with key stakeholders to make strategic decisions that align to our workforce transformation enabling globalized teams with modern roles, responsibilities and titles supporting technology enterprise-wide.

What you'll do

• Work closely with the Portfolio, Executive and Sr Leadership teams to set strategic goals, ensure alignment with corporate objectives and execute on strategic initiatives
• Assist in the execution and tracking of the program’s strategic roadmap
• Plan and manage programs and initiatives, ensuring alignment to organizational goals and strategies
• Manages resource allocation for supporting programs and initiatives
• Identify and manage program risks, develop mitigation strategies, and track issues to resolution
• Act as an escalation point for leaders and proactively resolve any reported issues that may have impact to programs and our corporate goals
• Provide data-driven insights and analysis to support decision-making
• Provide guidance to leaders and team members that support strategic programs, initiatives and corporate goals
• Prepare briefing materials, reports, and presentations for Portfolio, Executive and Sr Leadership meetings/forums
• Coordinate and facilitate meetings with follow-up on behalf of the Portfolio, Executive and/or Sr Leaders
• Oversee day-to-day operations within the department, ensuring efficient processes and workflows
• Manages to key performance metrics and ensure timely delivery of programs and initiatives
• Lead efforts to streamline processes, promote operational excellence, and implement best practices across the organization
• Collaborate across organizations and key stakeholders to ensure seamless communication
• Serve as a liaison between the Portfolio, Executive and/or Sr Leaders and internal/external stakeholders
• Supports budget activities as required for supported programs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 10+ years of experience in a corporate environment with understanding of project/program management, human resources, financial optimization, and/or technology operations
• Current or prior experience holding a leadership position
• Strong track record of managing cross-functional programs and initiatives

Preferred Qualifications- Education & Prior Job Experience

• 3+ years of Project Management experience

Skills, Licenses & Certifications

• Experience with Workforce Management systems or tools (i.e., SuccessFactors, Employee Central, Workday, etc.)
• Proficiency in use of Microsoft Applications including Excel, PowerPoint, and Sharepoint
  • Emphasis on Excel proficiency including basic formula and query functions
• Excellent organizational and project management skills with a keen attention to detail
• Analytical with ability to analyst data and provide actionable recommendations and meaningful insights
• Strong leadership and interpersonal skills, with the ability to influence and collaborate at all levels
• High level of integrity, professionalism
• Excellent communication and presentation skills
• Ability to see the big picture while managing day-to-day details
• Strong problem-solving skills and a proactive approach to identifying and resolving issues
• Understands technical concepts and principles
• Results-driven with a focus on delivering high-quality outcomes
• Comfortable working in a fast-paced, dynamic environment with competing priorities
  

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.