Principal, Servicing Escrow Management

Product and Operational Alignment

• Ensure product design reflects real servicing escrow operations, including regulatory (e.g., RESPA/Reg X) and investor requirements (e.g., Fannie Mae, Freddie Mac, GNMA as applicable).
• Translate escrow operational processes into clear product requirements, business rules, controls, and system logic.
• Ensure borrower escrow obligations and escrow activities are handled accurately across all standard and exception scenarios, with appropriate controls, traceability, and auditability.

End-to-End Workflow Definition and Validation

• Define and validate end-to-end (E2E) workflows across escrow domains.
• Document workflows across happy paths and edge cases, ensuring intentional handling of exceptions.
• Validate completeness and consistency of rules, logic, and dependencies across upstream and downstream systems.

Product Translation & Requirements Definition

• Translate domain expertise into product requirements, business rules, and system logic.
• Advise Product and Engineering on the operational implications of design and prioritization decisions.
• Evaluate trade-offs across compliance, scalability, operational complexity, and speed to market.
• Surface risks early, particularly related to financial controls, regulatory compliance, and investor reporting.

Engineering Partnership and Delivery Support

• Partner closely with engineering teams to refine requirements, clarify logic, and support implementation.
• Partner with Product and Engineering during backlog refinement and implementation planning to clarify requirements, validate business rules, and support functional decision-making.

Testing, Validation, & Automation Contribution

• Contribute to the development of known-answer and scenario-based test cases for escrow workflows.
• Validate system behavior and outputs against expected financial, operational, and regulatory outcomes.
• Support UAT execution, defect triage, regression testing, and release readiness validation.
• Partner with QA and engineering to design and implement an automated test suite informed by escrow domain logic.

Functional Ownership: Escrow Requirements

• Own escrow administration requirements, including disbursements, analysis methodology, statement generation, shortage/surplus handling, refunds, and exception processing aligned to RESPA/Reg X expectations.
• Define escrow setup requirements at boarding and transfer intake, including initial escrow configuration, baseline balances, tax/insurance lines, payment schedules, and coordination with Boarding/Transfers.
• Define requirements for escrow analysis, including projection logic, recalculation rules, cushion treatment, shortage/surplus determination, repayment options, and borrower-facing statement requirements.
• Define escrow-related borrower communications and disclosures, including analysis statements, change notices, and other required borrower notifications.
• Establish control frameworks for escrow operations, including reconciliation, approvals, segregation of duties, disbursement validation, and audit evidence standards.
• Define escrow disbursement requirements for tax, insurance, mortgage insurance, HOA/condo obligations, and claim-related activities.
• Define logic for escrow advances, escrow funding impacts, delinquency scenarios, partial payments, and exception workflows.
• Establish requirements for mortgage insurance administration, including premium collection, cancellation rules, borrower-requested and automatic cancellation, investor-specific requirements, disclosure handling, and coordination with amortization and LTV thresholds.
• Establish logic for interest on escrow, including state-specific requirements, accrual methodologies, calculation timing, posting treatment, and borrower disclosure obligations.
• Define requirements for HOA/condo fee management, including tracking of obligations, billing expectations, disbursement handling where applicable, and exception workflows for delinquent or missing payments.
• Own requirements for force-placed insurance, including trigger conditions, notification timelines, premium handling, policy tracking, cancellation/refund processing, and compliance with regulatory and investor requirements.
• Define workflows for loss drafts and insurance claim processing, including claim intake, funds endorsement, inspection requirements, staged disbursements, escrow holdback management, and borrower/vendor payment controls.
• Establish requirements for insurance policy tracking and administration, including policy monitoring, renewal tracking, lapse detection, coverage validation, and integration with escrow analysis and disbursement workflows.
• Build and sign off on known-answer test scenarios for core escrow calculations, support defect triage, regression testing, and release readiness decisions.

Flexible Domain Contribution

• Partner closely with Cash Management and other domain leads to ensure consistent handling of payment application impacts, escrow funding, advances, and exception scenarios across the servicing lifecycle.
• Support adjacent servicing domains as needed based on program priorities and evolving platform needs.
• Partner across domains to ensure alignment of workflows, data, and operational dependencies throughout the servicing lifecycle.
• Contribute to resolution of cross-domain issues, gaps, and edge cases to ensure cohesive end-to-end platform behavior.
• Apply servicing expertise to broader platform design decisions beyond primary area of ownership.

• 8+ years in mortgage servicing escrow administration (AVP level of experience preferred).
• Deep expertise in escrow analysis, escrow disbursements, shortage/surplus handling, borrower disclosures, and exception processing.
• Strong working knowledge of regulatory and investor requirements (ie: RESPA/Reg X escrow requirements), as well as servicing operational best practices.
• Experience with tax and insurance administration, vendor oversight, force-placed insurance, mortgage insurance, interest on escrow, HOA/condo obligations, and insurance policy tracking preferred.
• Proven functional leadership across cross-functional teams, including Technology, Operations, and external partners.
• Experience supporting servicing platform modernization, system implementation, product buildout, or process transformation preferred.
• Demonstrated ability to translate complex escrow processes into clear business requirements, controls, workflows, and test scenarios for Product, Engineering, and QA teams.