Principal Systems Administrator – Global Helpdesk Sys Adm (26-147)

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: Yes

CLEARANCE TYPE: Top Secret

TRAVEL: No

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Space Systems—Missile Defense Integration offers an excellent opportunity for a Principal Systems Administrator – Global Helpdesk Sys Adm (26-147) to join our team of talented and diverse professionals. Located in Schriever Space Force Base, Colorado Springs, CO, this role is essential to supporting the U.S. President, the Secretary of Defense, and combatant commanders at the strategic, regional, and operational levels.

This position does not provide relocation assistance and requires on-site work with no remote options.

Position Overview:

The Command and Control, Battle Management, and Communications (C2BMC) program is the integrating element of the Missile Defense System. It is a vital operational system that enables the U.S. president, secretary of defense, and combatant commanders at strategic, regional, and operational levels to systematically plan ballistic missile defense operations, to collectively see the battle develop, and to dynamically manage designated networked sensors and weapons systems to achieve global and regional mission objectives. C2BMC supports a layered missile defense capability that enables an optimized response to threats across all ranges and phases of flight. C2BMC is the force multiplier that globally and regionally networks, integrates, and synchronizes autonomous sensor and weapon systems and operations to optimize performance. C2BMC is an integral part of all system ground and flight tests that verify and exercise current and future missile defense system capabilities.

This individual will act as the first line of defense for user-level interactions and issues. This position will primarily support users in person, via secure phone, email, or instant message (IM). This position will be customer-facing, so refined customer service skills, in addition to IT skills, are a must. You must be comfortable with diagnosing and troubleshooting issues with remote users on a daily basis.

Essential Functions:

• 3 to 4 years of experience with supporting users in an enterprise level system
• Create domain accounts and add users to restricted security groups.
• User password resets
• User VDI troubleshooting
• Application installations and troubleshooting for users
• User thin client troubleshooting
• Work with the Active Directory team and compliance/patching admins to work through updating processes and procedures
• Monitor helpdesk phone lines and chat to service C2BMC-G team requests
• Route user requests to the appropriate team for service
• Frequent internal and external customer contacts and represents the organization in providing solutions to difficult technical issues associated with specific projects

Basic Qualifications:

Please list your current security clearance and IAT or relevant certifications on your resume, if applicable.

• A Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, Management Information Systems, Mathematics, Physics, or a related field from an accredited university, along with 5 years of experience; or a Master’s degree in a related field with 3 years of relevant work experience; or 9 years of relevant work experience may be considered as an alternative to a degree
• Applicants must have a current, active DoD 8140 certification at IAT Level II or higher (such as Security+ CE, GSEC, SCNP, SSCP, CISSP, CISA, GSE, SCNA, CCNA-Security, CySA+, CND, etc.) at the time of application, which is required to start. The candidate is responsible for maintaining their DoD 8140 certification throughout the entire contract period
• Applicants must have a current, active in-scope DoD-issued Top Secret security clearance at the time of application, which is required to start with the eligibility to be read into SCI/SAP
• Some experience with writing standard operating procedures (SOP) documentation
• Comfortable with interacting professionally with users and customers in an IT service type setting including via phone, email, IM, and face to face communications
• Experience with installing and troubleshooting Windows and Linux applications
• Experience with using a help desk ticketing system (such as Atlassian JIRA) for recording details of work performed and details for future use
• Ability to write and edit technical documentation of processes/procedures in solutions such as Atlassian Confluence

Preferred Qualifications:

• Windows 10/11 administrative experience in an enterprise environment
• RedHat 7/8/9 administrative experience in an enterprise environment
• Microsoft Active Directory for tasks such as creating/modifying users

What We Can Offer You:

Northrop Grumman offers a comprehensive benefits package and a work environment that fosters your growth, supporting both employees and the company's success. The benefits at Northrop Grumman are flexible and customizable, allowing you to select options that best meet your needs and your family's. Your benefits will include the following:

• Health Plan
• Savings Plan
• Paid Time Off
• Education Assistance
• Training and Development
• Flexible Work Arrangements

https://benefits.northropgrumman.com/us/en2/BenefitsOverview/Pages/default.aspx

#NGSpace

#COSpace

#NGFeaturedJobs

#C2BMC

Primary Level Salary Range: $94,200.00 - $141,200.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.