Principal Technical Service Engineer

Principal Technical Sales & Service Engineer

The role and impact

Growing the value of services

The strategic goal of the Clean Fuels TS&S department is to contribute to the company business growth, acting as key market differentiator. Valuable services that focus on safe and sustainable plant operation are set up to secure our clients’ maximum profits from assets that are equipped with Topsoe products.

The job roles within Technical Sales & Service Engineer (TS&SE) are being focused on, but not limited to being responsible for the content and the quality of performance evaluation reports of the unit, technical proposals, after-sales technical support, internal knowledge sharing as well as on-site technical service at the client sites.

Activities may include technical advisory assistance provided both at the office or at the client site:

On-site activities

Catalyst loading, unit start-up, installing, testing and inspecting products, equipment, and systems.

Office tasks

Monitoring the performance of currently loaded catalysts and units; applying corporate standard calculation tools, methodologies and best practices; preparing performance evaluation reports for the installed catalysts, preparing technical proposals; upon a need, proposing relevant guarantees related to client goals and/or unit specific targets; maintaining ongoing relationships with customers to secure and develop their future business; referring sales leads, customer feedback, and ideas for new products, technology, or equipment upgrades that will meet customer needs to appropriate contacts within the organization; resolving recurring problems to ensure ongoing customer satisfaction, as well as responding to customer enquiries on performance issues and performing inspections at the unit sites.

Core assignments

The objective for a Principal Technical Services Engineer is to perform core and special assignments independently. Assignments refer both to office and on-site tasks. Special assignments are determined by the technical manager and may require working in close collaboration with multiple departments (e.g. troubleshooting, pilot plant testing, etc). In addition, the engineer may own, issue or update guidelines for the global technical support organization on how to conduct specific tasks.

Assignments

Technical tasks

• Perform and fully document catalyst reloads calculations and prepare technical proposals and recommendations in close cooperation with the Account Manager.
• Perform and fully document calculations related to spent catalysts and provide recommendation for further optimization of reloads in close dialogue with the client.
• Demonstrate proactive approach in receiving and handling operating data from running references within a framework established with the relevant Account Manager in order to prepare “Performance Evaluation Reports”.
• Maintain frequent contacts with clients to provide required technical services and timely troubleshooting upon a need.
• Supports/supervises technical tasks performed by Sr Technical Service Engineer
• Participate actively in sales and technical meetings with customers.
• Help to improve training material for new TS&S employees, operators’ trainings and seminars
• Participate as trainer for new TS&S employees in alignment with technical manager.
• Contribute with mid-long terms development task
• Participate actively in knowledge sharing
• Participate as speaker at customer training or relevant conferences

On-site jobs

• Provides on-site technical assistance during loading and start-up in accordance with Topsoe standards.
• Gathers information related to the unit when being on site in order to perform optimal performance evaluation, troubleshooting etc
• Prepares trip reports and suggest improvements to document relevant information.
• Prepares information necessary for client meetings (bids discussion, presentations, performance evaluations, catalysts life follow-ups).
• Contributes with the improvement of internal start-up procedures based on lessons learned at site.

Internal training for basic routing task and catalysts calculations

• Actively participate in the preparation and execution of the training program for new employees for basic routing tasks (loading, start-up, spent catalysts) and catalyst calculation

What you’ll bring

You bring a strong technical background in refinery processes and technologies, with the ability to specialize in two or more applications such as Distillate Hydrotreater (DHT), Kerosene Hydrotreater (KHT), or Naphtha Hydrotreater (NHT), and become a subject matter expert in at least one. You are adept at performing calculations for both conventional and non-conventional applications, such as Tail Gas, Fluid Catalytic Cracking (FCC) post-treatment, or Dewaxing fossil processes. Your proactive approach enables you to establish direct communication as a key sparring partner for customers, and you possess a fundamental understanding of renewable co-processing in hydrotreating units. You are skilled in preparing technical proposals, performance evaluation reports, and delivering presentations or articles in relevant business areas. Your collaborative mindset supports knowledge sharing, training, and operational development, while your strong understanding of the sales process and refinery integration ensures you can contribute effectively to both technical and commercial objectives.

Why join us

Joining Topsoe means becoming part of a global leader in advanced technology and solutions for the energy transition. You will have the opportunity to work on impactful projects that drive sustainability and innovation in the energy sector. We offer a collaborative and inclusive work environment, professional development opportunities, and the chance to contribute to a company with a strong legacy of scientific excellence. At Topsoe, your expertise will be valued, and your contributions will help shape the future of clean fuels and sustainable solutions.

At Topsoe, we’re problem solvers. In every role, across every office, you’ll find people passionate about finding the right answers. For over 80 years, we’ve been pushing the boundaries of what’s possible, always focused on solving some of the world’s biggest challenges together. We believe great results start with collaboration and respect, where every idea is heard and can drive real change. You’ll join a team of dedicated experts, united by a commitment to perfecting our craft and delivering real impact. We don’t just promise change – we make it happen. And with your contributions, we’re shaping a more sustainable future with solutions that truly matter.

We prioritize the safety and well-being of our employees and are committed to maintaining a safe work environment where everyone looks out for each other's health and safety.

How you can apply

If you would like to be part of a team of skilled and professional colleagues in an informal organization, please submit your documents in English.

Application Deadline

We welcome applications from all qualified candidates, irrespective of their gender, age, religion, disability, ethnic background, and geographical location. We encourage individuals from diverse cultures and countries to apply and contribute to our global team.

To ensure a secure and trustworthy work environment, our recruitment process may include background checks and criminal record requests.

To headhunters: Thank you for your interest in our company. However, we would like to inform you that we have a dedicated internal team managing our recruitment process. We kindly request that you refrain from reaching out to us regarding potential candidates. Thank you for your understanding.

About Us

Topsoe is a leading global provider of advanced technology and solutions for the energy transition.

Built on decades of scientific research and innovation, we are working with customers and partners to drive energy resiliency and to achieve their sustainability goals.

We offer world-leading solutions for transforming renewable resources into fuels and chemicals, and we provide technologies needed to produce low-carbon and conventional fuels and chemicals as well as ensuring clean air.

We were founded in 1940 and are headquartered in Denmark, with over 2,800 employees serving customers all around the globe. To learn more, visit www.topsoe.com.