Pro Shop Manager

Do you want to be a part of the team that makes the City of Palm Beach Gardens the signature place to live, learn, work and play? We provide world class services, parks, community centers, athletic fields, golf, tennis and pickleball, and public safety. This can only happen when the best, brightest, talented, and committed individuals work for our City. We encourage like-minded individuals to apply to join our culture of excellence as part of our team! Come join our family!

Summary

Essential Function Duties and Responsibilities

• Responsible for supervising and addressing issues of the day-to-day operations as assigned and the monitoring of the overall facility operation to ensure the highest level of service to patrons of the golf course clubhouse.
• Oversees daily golf merchandising concession to achieve its established mission within the golf operation.
• Coordinates with General Manager to develop buying plans. All golf merchandise related purchasing will be approved by General Manager
• Presents a diverse and desirable array of golf equipment, apparel, and accessories in line with customer demands.
• Maintains levels of product appropriate for the season and level of traffic through golf shop
• Maintains appropriate mix and levels of regular stock and seasonal products, within budgetary guidelines, while maintaining cost of goods sold percentage.
• Maximizes sales and profitability through the implementation of strategies, analysis, and appropriate reaction to sales trends in collaboration the Golf Operations Manager and/or designee.
• Purchases supplies, fixtures, staff uniforms, and fitting systems to provide conducive sales environment and promote sales.
• Develops and executes general and seasonal merchandise plans, visual presentation guidelines and pricing strategies.
• Maintains an attractive and orderly appearance in and around the golf shop.
• Maintains product documentation from purchase to sale, including purchase orders, receiving records, invoice validation/payment, inventory records and special-order records to document merchandise history.
• Conducts accurate and timely physical inventory counts.
• Assists in the development of necessary systems utilizing POS to safeguard inventories and cash.
• Monitors safeguarding of inventory and assets to reduce loss from theft, pilferage, defective/damaged goods return and markdowns.
• Establishes sales and inventory recordkeeping policies and procedures, provides training, and ensures compliance by staff.
• Assists Golf Operations Manager with training staff.
• Motivates and develops golf shop sales staff to ensure effective sales and service performance and techniques and product knowledge.
• Develops strategies to ensure customer satisfaction and maximize business performance and profitability.
• Manages vendor performance to maximize profitability and achieve financial objectives.
• Maintains collaborative partnerships and negotiate effectively with vendors.
• Establishes pricing structures with Golf Operations Manager for all inventory and special-order items in consideration of competitive prices and generally accepted profit margins. Keeps abreast of industry and competition pricing structures to set prices for maximizing sales potential.
• Attends approved merchandise buying shows and conferences within the limits of the budget.
• Establishes and/or ensures employee purchase policies are adhered to including accurate accounting of employee purchases.
• Assists with the coordination of the workflow and operating efficiency of the golf course clubhouse.
• Enforces policies and standard operating procedures regarding daily golf, facility use, and financial operations.
• Supervises on-duty operations staff to ensure customer services levels and standard operating procedures are being utilized.
• Exercises judgment and knowledge of policies to make decisions and give direction on daily operations.
• Performs daily deposits, general financial requirements, and cross-checks the funds received with daily reports from the software system for the golf course operation.
• Compiles and analyzes data to include annual reports, space and manpower utilization, supply and equipment inventories and the evaluation of services.
• Makes recommendations regarding increased efficiency and cost effectiveness of facilities, operations, and services.
• Collects money for green fees, cart rentals and golf supplies.
• Knowledgeable in all areas of operations and assumes the roles of those areas as needed due to insufficient staff to meet customer service standards.
• Performs routine quality control checks of the facility and operation frequently during shift.
• Addresses issues as seen, shares information with peers and the management staff, and responsible for the reporting of daily operations in summary format.
• Identifies possible areas of concern for funds handling and seeks solutions to resolve the concern.
• Trains and manages staff with their use of software systems.
• Researches, prepares and provides financial reports as requested.
• Creates monthly reports reflecting the activity for each area of responsibility.
• Works with the City Finance, IT, and Purchasing Departments to account for revenue, expenses, and the acquisition of supplies. Understands and applies all policies and guidelines for these areas to their work, and monitors staff adherence to the same.
• Performs various administrative duties as assigned and assists as support staff when necessary.
• Fields questions, concerns, and complaints related to course operations and utilizes knowledge and professional skill to solve these in a timely manner.
• In compliance with the City’s Purchasing Policy, assists with managing and coordinating the merchandising operation of the pro shop to include researching products, purchasing inventory and supplies, setting up and changing displays and monthly inventory reconciliation.
• Trains, schedules, supervises and evaluates all assigned part-time staff.
• Answers telephones and assists patrons with questions.
• Participates in planning and facilitating the staging of special golfing events.
• Represents the division at various meetings as needed.
• Acts as the Manager on Duty when assigned.
• Performs any other duties as required or assigned.

Minimum Qualifications

• Bachelor’s degree in accounting, Business Administration, Golf Management, Recreation Management/Administration, or related field, or
• Minimum of 3 years’ experience in, or combination of, managing operations of work units, golf operations, retail operations, general management and/or customer service, or
• Any related combination of education, training, and experience

Special Qualifications/Preferences

• Valid State of Florida Driver’s License with a good driving record
• CPR
• ServSafe® Manager certification (must obtain within 6 months of hire)
• First Aid

Eligibility: Coverage in the City’s group insurance plans begins the first of the month following thirty (30) days of employment.

Health Insurance: Choice of three (3) plans provided through Florida Blue. Employee contributions are required toward the cost of this insurance on a bi-weekly basis as follows

On-Site Employee Health and Wellness Center: Available for use by employees, spouses and dependents enrolled on the City’s Health Plan. No-copays for doctor’s visits, labs, physicals, or prescription drugs dispensed at the Center

Dental Insurance: PPO plan offered through Humana, provided at no cost

Life Insurance: Two (2) times annual salary up to a maximum of $100,000 provided at no cost

Short Term Disability: Non-probationary employees eligible for 60% of salary up to 26 weeks, provided at no cost.

Long Term Disability: 60% of salary up to $5,000 monthly, provided at no cost

Employee Assistance Program: Six (6) visits per calendar year, per issue, provided at no cost.

Wellness Program: Voluntary wellness initiatives that promote and reward health awareness.

Pension Plan: Provided through the Florida Retirement System (FRS). Choice between the Investment Plan with a one (1) year vesting schedule, and the Pension Plan with an eight (8) year vesting schedule. Mandatory 3% pre-tax contribution.

Holidays: Eleven (11) days per calendar year. One (1) Floating Holiday per calendar year.

Personal Leave: Sixteen (16) hours accrued monthly used for vacation, illness, or personal time away from work. Personal Leave is tiered based on years of service and increases overtime.

Optional Voluntary Benefits: Employee Rental Assistance Program, Vision Care Insurance Plan, Supplemental Life Insurance, Flexible Spending Accounts, AFLAC Group Policies, 457 Deferred Comp Plan, Roth IRA, Recreation Program Discounts, Day Care Discounts, Free EV Charging Station, Flexible Schedules, Public Service Loan Forgiveness (PSLF) eligible employer under the U.S. Department of Education’s PSLF Program.