Problem Asset Mortgage Coordinator

Why Deephaven Mortgage?

Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.

We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.

Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners.

Deephaven’s headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit www.deephavenmortgage.com or email us at info@deephavenmortgage.com.

Job Overview:

The Problem Asset Coordinator manages and processes impaired mortgage loan claims, ensuring that repurchase claims are validated, communicated effectively, and accurately documented. This role also includes managing the bid process for loans designated for sale, working with multiple internal and external stakeholders, and ensuring all necessary steps are completed for successful loan disposition.

This role is full time in office in the Ballantyne area of Charlotte, NC.

What You’ll Do

• Intake of investor claims including data entry and necessary documents to complete review

• Review of loan purchase agreements to confirm if claim meets criteria

• Review of pay history, servicing notes, and other loan documents to validate claim

• Upon completion of review, provide resolution recommendations to SVP, Counterparty Risk

• Identify impaired loans with Legal/Ops that will go to the Sale and Disposition Market

• Prepare and present Sale and Disposition loans in a Bid Tape to known Sale and Disposition investors

• Present bid comparisons to the Legal and Operations team for review and approval

• Process Sale and Disposition loan sales based on approved pricing from Legal and Operations which includes but not limited to: (1) obtaining LOIs; (2) uploading loan files to the investor; (3) requesting documentation from servicers; (4) addressing diligence findings; (5) reviewing funding schedules; (6) submitting documentss for closing approval; (7) notifying servicers of loan sales; (8) requesting final Assignments

• Maintain and update the Sale and Disposition Pipeline with sale dates and other pertinent information

Qualifications:

• Bachelor’s degree in business administration or related field preferred.

• 3+ years of experience in mortgage servicing, loan documentation review, or a similar role in the financial services industry.

• Strong knowledge of investor claims, loan repurchase processes, and risk management a plus

• Excellent attention to detail and ability to think analytically

• Proficiency in Microsoft Excel and loan servicing systems

• Ability to work full time in Deephaven's office located in the Ballantyne area of Charlotte

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Our Perks

Flexible Time to Recharge – Personalized Time Off for What Matters (because rest isn't one-size fits all)

Future Finance Focused – Generous employer-matched 401(k) plan

Community Connect– Philanthropy Committee that creates charitable initiatives

Health from Day One – Comprehensive health insurance starting on day one of employment

Family Matters – Competitive maternity and paternity leave

Culture & Celebrations – Culture Committee with team-building events and celebrations

Ideas Welcome – Encouraging thought leadership and innovation

Guidance & Growth – Mentorship opportunities for career development

Perk Up – Exclusive discounts on travel, tech, pets, legal, and more