Process Excellence Officer / Senior Officer

Key Responsibilities

• Conduct current-state assessments to identify inefficiencies, control gaps, and automation opportunities.
• Lead process reengineering initiatives with measurable outcomes (e.g., cycle time reduction, cost savings, improved SLA adherence).
• Root Cause Resolution: apply advanced problem-solving and data analytics to eliminate recurring issues.
• Partner with IT and business units to embed automation, RPA, and AI solutions into redesigned processes.
• Champion Lean Six Sigma and agile methodologies to foster continuous culture improvement.
• Facilitate workshops, secure buy-in, and align improvements with customer journey priorities.
• Ensure all changes meet regulatory, operational risk, and internal policy requirements.
• Change Management: develop training, documentation, and communication plans to support adoption and sustainability.
• Performance Tracking: establish KPIs, dashboards, and reporting mechanisms to monitor and sustain improvement impact.

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Qualifications & Experience

• Bachelor’s degree in business administration, BIS, Computer Science, or related field.
• 2–3 years of experience in process/business analysis within banking (Officer level).
• 4–6 years for Senior Officer level.
• Experience in process mapping, analysis, and improvement initiatives.
• Exposure to structured problem-solving and performance measurement.