Process Executive-Ops

Job Summary

As a Process Executive-Ops you will play a crucial role in ensuring seamless operations within our Workers Compensation domain. With a focus on customer service you will handle policy administration new business and claims processes. This hybrid role requires adaptability to rotational shifts offering a dynamic work environment to enhance your skills and contribute to our companys success.

Responsibilities

• Manage and process Workers Compensation policy administration tasks efficiently to ensure smooth operations.
• Handle new business inquiries and applications with precision to support company growth.
• Process claims accurately and timely to maintain customer satisfaction and trust.
• Collaborate with team members to resolve complex customer service issues effectively.
• Utilize technical skills to enhance customer service interactions and improve client experience.
• Adapt to rotational shifts to provide consistent support across different time zones.
• Maintain detailed records of all transactions and interactions for future reference.
• Communicate clearly and professionally with clients to understand their needs and provide solutions.
• Analyze data to identify trends and suggest improvements in processes.
• Ensure compliance with company policies and industry regulations in all operations.
• Participate in training sessions to stay updated with the latest industry practices.
• Contribute to team meetings by sharing insights and suggesting process enhancements.
• Support the companys mission by delivering exceptional service and contributing to a positive work environment.

Qualifications

• Possess strong customer service skills with experience in handling Workers Compensation policy administration.
• Demonstrate knowledge in Workers Comp-New Business processes.
• Have experience in managing Workers Compensation claims efficiently.
• Exhibit excellent communication and problem-solving skills.
• Show adaptability to rotational shifts and hybrid work model.
• Display attention to detail and ability to maintain accurate records.
• Be proactive in learning and applying new skills to improve service delivery.

Certifications Required

Certified Workers Compensation Professional (CWCP)