Process Improvement Analyst

Summary

Join a small collaborative team that’s improving how King County Parks operates behind the scenes to better serve communities across the region.

As a Process Improvement Analyst, you’ll take on rewarding challenges such as improving complex workflows, strengthening technology adoption, and supporting the administration of key IT systems that Parks staff rely on every day.

About the Role:

In this role you will collaborate with Parks teams and vendors to identify operational challenges, document business needs, streamline processes, and support implementation of practical technology solutions. You’ll also contribute to data analytics and reporting efforts that support data-informed decision making across the division.

This position is ideal for someone who enjoys solving operational problems, improving systems and workflows, and helping teams successfully adopt new tools and processes. As the Parks division continues expanding its process improvement and technology capabilities, you’ll have meaningful opportunities to grow your analytical expertise and lead cross-functional initiatives that support efficient, equitable, and user-friendly services.

This position follows a hybrid work model, blending remote and in-person work.

About the Team:

The Performance, Data & Analytics & Process Improvement (PDAP) team is a small, collaborative, and high-energy group dedicated to advancing the Parks Division’s mission of stewarding parks and open spaces that inspire our community. We partner with teams across the division to improve operational effectiveness, service delivery, and accessibility through data analytics, continuous improvement projects, IT systems support, and process enhancement initiatives.

Our team culture values curiosity, collaboration, inclusion, shared learning, and continuous improvement. We are committed to helping Parks teams work more effectively through practical, people-centered solutions that improve transparency, consistency, and user experience.

Commitment to Equity, Racial and Social Justice:

King County, named after Dr. Martin Luther King, Jr., is a diverse and vibrant community that represents cultures from around the world. Our True North is to create a welcoming community where everyone can thrive. We prioritize equity, racial and social justice, making it a foundational and daily expectation for all employees. As a Process Improvement Analyst, you will actively apply these principles in all aspects of your work. Learn more about our commitment at http://www.kingcounty.gov/equity.

Apply now for a rewarding career at the Apply now for a rewarding career at the King County Parks Division of the King County Department of Natural Resources & Parks (DNRP). Join our talented workforce in protecting and restoring the natural environment and promoting more resilient, sustainable, and equitable communities. Enjoy training, comprehensive benefits, and growth opportunities.

Job Duties

What You Will Be Doing:

• Identify and implement solutions to operational challenges by evaluating workflows across the division and leading process improvement efforts across Parks teams and programs.
• Document business requirements and use cases and develop accurate current and future state workflows to guide system and process changes.
• Provide training, guidance, and technical assistance to staff to support user adoption of new workflows, technology platforms and tools.
• Partner with business leads and vendors to review, analyze, configure, test and implement new or enhanced system functionality to meet operational needs.
• Develop and maintain deep knowledge of division IT systems and serve as a systems administrator for key platforms, ensuring consistent, effective operations.
• Develop dashboards, reports, metrics, applications, and visualizations that support operational analysis and data-informed decision making.

Experience, Qualifications, Knowledge, Skills

Qualifications You Bring:

• Demonstrated ability to identify workflow inefficiencies and lead process improvement efforts across diverse teams.
• Experience implementing new technology systems, supporting system integrations, and coordinating with vendors or technical partners.
• Experience performing data analysis and developing dashboards, performance metrics, and data visualizations using Power BI or similar platforms to support data-informed decision-making.
• Experience planning and coordinating or leading projects involving process changes, system improvements, technology adoption and cross-functional collaboration.
• Demonstrated ability to communicate and collaborate effectively with technical and non-technical audience, including facilitating discussions, training users, or supporting change adoption.
• Skill in translating complex business needs into functional requirements, system specifications, and actionable design recommendations.
• Knowledge of equity centered practices and experience applying Equity & Social Justice (ESJ) principles in process design, service delivery, or data analysis.

Competencies You Bring:

Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals.

Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.

Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.

It Would Be Great if You Also Bring:

• Experience supporting or administering enterprise or program specific IT systems, including configuration, permissions, data maintenance, or lifecycle management.
• Experience leading or contributing to organizational change management efforts, including communication planning and user adoption strategies.
• Familiarity with continuous improvement methodologies such as Lean, Six Sigma, human centered design, or similar frameworks.
• Experience working in government, public agencies, or mission driven organizations that serve diverse communities.

Supplemental Information

Working Conditions:

• Work Location: The PDAP team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is King Street Center, 201 S. Jackson, Seattle, Washington 98104.
• Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
  King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours

• Work Schedule: This full-time position works a 40-hour work week. This position is exempt from the overtime provision of the Fair Labor Standard Act (FLSA) and is not overtime eligible.
• Union Representation: This position is represented by PROTEC-17 union.

Application and Selection Process:

We welcome applications from all qualified applicants. We value diversity, diverse perspectives and life experience and encourage people of all background to apply.

Application materials will be screened for clarity, completeness and alignment with the experience, qualifications, knowledge, and skills essential for this role to determine which candidates may be invited to participate in one or more panel interviews.

To apply, submit a:

• Complete Application
• Resume
• Cover Letter
• Answers to Supplemental Questions

Note: Please be aware that other documents won't be considered or reviewed during minimum qualification screening.

Who to Contact: For more information regarding this recruitment, please contact: Divya Mathew at dmathew@kingcounty.gov

Discover More About the Parks Division: KingCountyParksisdedicatedtostewarding,enhancing,andacquiringparkstoinspirehealthycommunities.Withover205parks,175+milesofregionaltrails,and250+milesofbackcountrytrails,westrivetoprovideparkamenitiesthatcanbeenjoyedbyKingCountyresidentstodayandforgenerationstocome.Wevaluecollaborativepartnershipswithcommunityorganizationsandworktowardsthecommongoalofcreatingavibrantandinclusiveparksystem.Learnmore at www.kingcounty.gov/parks.

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[Standard DNRP Text]Discover More About DNRP: Visit our website, explore an interactive mapof our recent accomplishments and check us out at Facebook, X (formerly Twitter), LinkedIn, TikTok, Instagram, YouTubeand Keeping King County Green News.

Sign up for Job Alerts to be notified of additional career opportunities with King County. Select the Natural Resources category for DNRP opportunities and explore other categories of interest.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.