Process Improvement Manager

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, recognized globally for innovation, operational excellence, and culinary craftsmanship. Named “Airline Caterer of the Year in North America” for both 2023 and 2024, we proudly deliver exceptional dining and service experiences to airline partners and their passengers across North and Latin America.

Our people are the driving force behind our success. Their passion, expertise, and commitment to quality fuel our continuous improvement and industry leadership.

The Process Improvement Manager is responsible for ensuring strong operational standards, robust process controls, and continuous improvement initiatives across the Customer Service Center (CSC). In close alignment with corporate and regional teams, this role safeguards compliance with operational policies, enhances production efficiency, and supports achievement of CSC budgetary and performance goals.

This individual will champion Lean methodologies, drive the deployment of the LSG Sky Chefs Production System, and foster a culture of continuous improvement throughout the CSC.

Lean Production & Continuous Improvement

• Lead, implement, and sustain continuous improvement activities across the CSC in partnership with site leadership.
• Deploy and maintain the LSG Production System in alignment with corporate and regional operational standards.
• Conduct training and coaching on Lean principles, problem‑solving tools, and process improvement methodologies (e.g., Kaizen events).
• Support execution of the Regional Operational Excellence Strategy and ensure adherence to related guidelines and policies.
• Partner with CSC management to help achieve key performance indicators (KPIs) and business objectives.
• Establish continuous improvement goals with leadership and track performance against operational benchmarks.
• Analyze cost‑reduction opportunities and own the delivery of productivity and process‑driven budget targets.
• Monitor and report on KPIs related to quality, productivity, cost optimization, and service performance.
• Facilitate best‑practice sharing and cross‑CSC knowledge transfer throughout the region.

Leadership & Training

• Identify, mentor, and train departmental leaders and key employees in Lean practices, problem‑solving, and production system methodologies.
• Serve as a change agent, promoting an environment of operational excellence and continuous learning.