Process Lead

Key Responsibilities:

• Role Designation Process Leader
• Job Level 4B
• Base Location Pune
• Broad Overview of the Client
• The client is a Canadian multinational investment bank and financial services company
• It is one of the top 10 banks in Canada and US
• They offer services under the scope of Retail and Wealth Banking
• Job Responsibilities
• Communicate with relevant stakeholders on day to day operational tickets as per SOP
• Deliver on day to day process targets in meeting Customer SLAs
• Interact with clients as per business requirements
• Eye for detail and report out quality measures for the process also flag key risks if any
• Handle process queries and Quality Auditing upon expertise gained and certification for the same
• Ensure Compliance and controllership
• Follow the governance mechanism established with the client
• Keep track of all customer feedback process issues
• Drive actions towards delivery excellence
• Technical Competencies
• Fluent in French Language both oral and written
• Should be comfortable working long hours to meet deadlines support ADHOC business requirements if any
• Strong Customer Service Skills
• Should have good analytical skills and can make decisions based on the situation
• Good knowledge in MS office skills MS Word Excel PowerPoint Presentations
• Willingness to work in business aligned shifts
• Open to accept changes in work methods or systems to improve performance beyond agreed standards
• Work experience Education Qualification Soft skills
• Master s or Bachelor s degree in commerce business administration or business management is preferred based on businesses aligned
• Minimum of 6 7 years of full time work exp
• Minimum B2 level or equivalent Master s degree in French from any renowned university is mandate
• Work Environment
• Hybrid work model is offered post process certification satisfactory level of knowledge transfer is achieved
• Working from outside Infosys offices will imply Camera based security monitoring tool

Preferred Skills:

Domain->Language skills->French,India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking