Process Optimization Manager

Process Optimization ManagerReference Code 2136

Country: United States (US)

US Locations: USA - Hermitage; USA - Nashville; USA - Tampa

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

The Deloitte Technology (DT) Process Optimization Manager plays a critical role in driving the daily operations of DT's process optimization initiatives. ensuring that the team is equipped with accurate program processes. templates and tooling to guide optimizations that improve efficiency. reduce waste and enhance quality across business processes. You will collaborate and partner with Process Optimization Program Leadership in the development and delivery of enhancement processes. providing thought leadership around LEAN Six Sigma. process redesign and SLA insights. Outstanding research. analytical. and quantitative aptitude. as well as advanced attention to detail. are required for success in this role.

Key Responsibilities

Partner with Process Optimization Leadership to drive DT's overall process optimization program. deploying LEAN Six Sigma methodologies and tools. where appropriate to improve business processes. in alignment with strategic and related programs

Identify. prioritize and lead process optimization initiatives that align with organizational goals. DT's enterprise strategy and that put the customer at the center of service delivery

Drive measurable improvements in cost reduction. cycle time. quality. customer satisfaction and efficiency

Manage process improvement projects. ensuring project delivery expectations around time. budget and scope are met

Collect. analyze. interpret and translate complex data into actionable insights for program stakeholders of all levels

Collaborate across Deloitte Technology service areas and teams outside of DT as appropriate to ensure process improvements are sustainable

Partner with leaders and teams to drive adoption of process improvements. as appropriate

Support change management strategies to embed a culture of operational excellence and continuous improvement

Coach and mentor Green Belts and business leaders in LEAN Six Sigma methods and tools

Deliver training sessions. workshops and Kaizen events

Partner to identify opportunities for automation. digitization and technology-enabled solutions where appropriate

Support the enhancement & development of dashboards that monitor process health and performance. ensuring continued process transparency & health

The team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment. we operate not in what is but rather what can be to help Deloitte deliver and connect with its clients. its communities. and one another in ways not previously conceived.

Qualifications

Required:
Bachelor's Degree/Bachelor of Business/Bachelor of Technology

LEAN Six Sigma Black Belt certification

7 years of experience in business process/project delivery experience. preferably in a global organization. with good understanding of a comprehensive set of best practices and tools for developing and deploying technology solutions.

Self-directed and experienced in managing LSS Blackbelt level projects

Ability to understand technical concepts to create strategic. program level summaries and draw decision points and insights

Strong strategic thinking and problem-solving skills. with the ability to analyze complex problems. identify opportunities. and develop effective solutions

Excellent process management skills. with the ability to manage multiple processes simultaneously while continuously measuring and improving those processes

Strong leadership and interpersonal skills. with the ability to collaborate effectively with cross-functional teams and lead a global multi-disciplinary team of assigned resources

Advanced experience with use of reporting and presentation tools like Excel and PPT

Experience with use of MS Teams and/or SharePoint

Preferred:
Masters Degree

10 years of experience in business process/project delivery experience. preferably in a global organization. with good understanding of a comprehensive set of best practices and tools for developing and deploying technology solutions.

PMP or SAFe certification

Our culture

At Deloitte Global people are valued and respected for who they are - with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do-that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.

Recruiting for this role ends on 02/06/2026.